Hi Huy, Currently Neartail mobile app does not have the option to search your inbox / orders by customer name. You can only search by email.

Hi - Could you please clarify what specific information you are unable to view? Are you having trouble accessing the form itself, or is it related to the responses submitted? Are you getting any error messages? Please share the relevant details.

Hi Eduardo, If you have created your form in google forms, you can use the Formfacade Assign points addon to add score calculations in your existing google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Show conditional message based on the total score If you have set up your form to record the total score (see article above), then you can show a conditional message on this calculated total score. For detailed instructions, please refer to the help article below. https://formfacade.com/calculate/add-verbal-assessment-conditional-message-based-on-calculated-score-google-forms.html Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets. Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252

Hi Kim, If you just need to calculate order amount and collect payments in your clothing order form, you can subscribe to the Neartail google order forms paid plans. You get a 50% discount on the monthly pricing when you subscribe to the annual plan. Neartail google order form pricing https://neartail.com/google-order-forms/pricing.html

Hi Tiffany, The free trial will automatically end after 7 days. We do not ask for card details when you install the addon/create your account. So you don't have to worry about getting charged automatically. If you have installed the addon and would like to uninstall/remove the app from your Google Forms, here's the instructions: Open your Google Forms > click on the three dots icon next to the SEND button in the top right corner > click Addons > search for Neartail > select Neartail > click on Uninstall. If you would like to delete your account, please confirm.

Hi Surya, you can collect up to 20 responses during the 7-day trial period. If you need to collect more than 20 responses or want to continue using the features after the trial ends, you will need to subscribe to a paid plan.

Hi Chris, Formesign is for esignatures and HIPAA compliance. If you would like to create registration and collect payments from your users, then you can use the Neartail - Payment forms. Neartail - Payment forms addon https://workspace.google.com/marketplace/app/neartail_payment_form/1009337415848 Neartail - Payment forms templates https://neartail.com/payment-forms/registration.html Neartail - Payment forms pricing plans https://neartail.com/payment/pricing.html When you subscribe to the paid plan, you can choose the monthly option. Monthly subscription is automatically renewed each month. You can cancel it anytime.

Hi Andrew, You can automatically send a confirmation email to the form respondent when they submit a contact form. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to setup the email. You can customize the subject and message as required. Currently Formfacade does not have the option to send a text message. If this is a must, you can sync the responses to google sheets and use Zapier or Make.

Hi Jack, the Scorecery addon has been renamed as Formfacade - Assign points addon. If you would like to create care assessments for healthcare, you should use the Formesign - Hipache addon. Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Formesign - HIPAA form addon https://workspace.google.com/marketplace/app/formesign_hipaa_form/845888525052

Add delivery zones Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the + Add field icon > enter the title "Delivery Zones”, select Dropdown or multiple choice question type > enter different zones as the answer choices (see below) and click Save. Zone 1: Area - A, Area - C, Area - D Zone 2: Area - B Zone 3: Area - E, Area - F Instead of grouping different locations/areas into zones based on the distance, you can also choose to list each area or location separately. Calculate delivery fee In the Neartail Edit page, click on the Add price field icon > select Delivery fee, click Next > select Custom calculation, click Next > Enter the below formula and click Create. CHARGE(Delivery Zones, 10, 0, 20) 10 is the fee for the first answer choice (Zone 1), 0 is the fee for the second answer choice (Zone 2), 20 is the fee for the third answer choice (Zone 3). The CHARGE function allows you to assign fees for each answer choice. Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Please try this and confirm.

Hi Anya, If you are expecting 5000+ orders for your event, you can subscribe to the Neartail Team plan that supports up to 10,000 orders per month.

Yes, we periodically delete data for old and redundant accounts. You may not be able to reuse the same forms next year.

Hi Chloe, the daily summary notification emails will be sent only to the registered email address used to subscribe to the paid plan. This cannot be changed. If you have set up email notifications for new orders, you can change the "To" email address for Notify collaborators option as required. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Submitted status > click Notify collaborators > update the email address, click Next > follow the prompts to complete the set up.

Hi - The default subject for the email notifications will include the form name and the order id. Could you please share a screenshot of the page that shows the word "Test" instead?

Hi Victor, please share the name of the product, screenshot of the inventory settings for that product along with the link for your form so that we can check this.

Hi Angeline, You can either enable the preferred payments option such as Zelle, Cash App etc in your form so that users can make the payment when they place their order or send a confirmation email with the payment instructions such as Zelle account details to make the payment. Currently we do not have the option to send a link with the summary for collecting payments.

Hi - There is no Neartail account linked with this email. To cancel your subscription, please login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan. Once this is done, send an email to support@neartail.com. We will close your account and refund the payment Note: We use Stripe for subscription payments and it is setup to automatically send a reminder email to the registered email address 3 days before the subscription is renewed so that users can choose to cancel or continue using it.

Hi - If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi - Google Forms does not have the signature option. You can use the Formesign - eSignature addon to set up your form and collect signatures when the user submits the form. Please note that you will have to use the Formesign share link to collect responses. Form language When you select Hebrew as the language in the settings page, the text direction will be automatically set to right to left. Login to Formesign > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the settings gear icon for the submit section at the end of the form > Button settings page will be displayed > select Hebrew for the language option and click Save.

Hi - If you cancel your subscription with Neartail now, you will still have access to your forms and the data collected until the end of your billing cycle (9-Sep). After that, you will not have access to Neartail unless you reactivate your subscription.

Hi Lisa, there is no Neartail account linked with your email. Are you using a different email account with Neartail? To cancel your subscription, login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan.

Hi - You have assigned points for different questions and setup your form to display the total score when the user submits the form. Please note that you will have to used the Formfacade share link to collect responses. Otherwise, customization and calculations will not work.

Hi Martin, Formfacade uses Google Signin for login. The email associated with the Formfacade account cannot be changed. If you want to use a different email account, you will need to create a new Formfacade account with that email, subscribe to the paid plan and use that account.

Hi Gabriella, The subscription is linked with the email account used to subscribe to the paid plan. If you would like to use a different email account with Formfacade, then you can cancel your existing subscription and your team member can subscribe to the paid plan using their email account.

Hi Mike, Formfacade does not currently support offline functionality for forms. Respondents need an internet connection to access and submit the forms.

Hi Huy, If you add a product to be sold by quantity or with multiple variants (Ex. T-shirts with different colors and sizes), you can enable the + - spinner widget that allows the users to enter the preferred quantity. Currently, this feature is not supported for products sold by variant (Ex. T-shirts with different sizes or T-shirts with different colors).

Hi Joyce, you have already created a website for your account. If you would like to use this link with a different form, login to Neartail > click on the form you would like to use > Edit page will be displayed > click Share > In the Share page, click Website > click Switch form > select the preferred form and click Confirm.

Hi Jennifer, when you add a product with variants, users can only one variant by default. In the order form, users can click on the add to cart button for the product, select a variant and the preferred quantity to place the order. If you would like the users to select more than one variant for a product, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page (new editor), click on the product to select it > click on the settings gear icon for this product > Product settings page will be displayed > enable the "Allow users to select multiple variants" option and click Save. Please try this and confirm.

Hi Katrina, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Automated payments: Stripe, Paypal If you enable Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. If you enable automated Paypal payments in your form, the payments are made to your Paypal account. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View transactions in Paypal https://www.paypal.com/us/cshelp/article/how-do-i-check-the-status-of-my-payment-help142 View orders, transaction details in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe or Paypal. Manual payments The payments are made directly to the account configured in the Payment setup. This is a peer-to-peer payment and it should be immediate.

Neartail, just like Google Forms, does not have the option to dynamically show/hide or mark a question as required/optional based on the answer for another question in the same section.

Formfacade has incorrectly flagged this as an unsafe form. We have reviewed and corrected the false positive so that warning message is removed from this form. Please check now.