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Getting banned without any reason every time and im sick of it
Your form was reported by multiple users for abuse. After review, we confirmed that a form linked to your account requested uploads containing nudity. Your account has been banned for violating the terms of service.
Hi my form is linked with google forms and then with sheets, all the answears appear on the sheet except for the total score, how come?
You have setup your form to only display the score in the thank you message displayed after submit. If you would like to record the score in Google Forms and the linked Google Sheets, please follow the instructions below. Login to Formfacade > click Forms > click on the form to to open it > In the Formfacade Edit page, click on the last question in the form > click on the + Add field icon > enter the question title "Total score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter POINTS() formula in the Calculate option > select Hidden for the Appearance option and click Save. Once you make this change, you can submit a response to test the form.
Hi, is there a way to auto-sync Formfacades reports with Google Sheets so I don't have to manually hit "sync" every time to update the Google Sheets? Thank you!
Hi John, The sync responses option in the Formfacade Reports page allows you to export the data to google sheets. If you need the real time sync, you can use the Link to sheets feature in Google Forms. By default, the responses will be recorded only in Formfacade. You can view the form submissions in the Formfacade Responses and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets in real time.
Hi, I have setup an account under the email address marketing@cathclub.com.au, however to view the form responses i have added some collaborators such as acooke@cathclub.com.au, does each user require a subscription or can multiple people have accounts to access the form? the subscription says we can have a certain amount of forms or responses but nothing about access accounts.
The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. You can add collaborators in the form to provide access, but please note that the collaborators will need to subscribe to the paid plan to access Formfacade after their trial ends. If the collaborator needs access to the Formfacade reports and the ability to edit responses, they should subscribe to the collaborator+ paid plan. https://formfacade.com/enhance/collaborator-pricing.html If your team just needs to view the responses and the uploaded files, you can enable the "Submit to google forms" option in Formfacade and the sync to Google Drive option, and then add your team as a collaborator in Google Sheets and Google Drive to provide access. This option does not need a Formfacade subscription for your team.
Total score not displaying after submission?
You can customize the confirmation message displayed after submit to include the score and other relevant details. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > scroll down to the submit section > select Custom message > enter the preferred confirmation message. Click on the @ icon in the message to insert specific fields from the form.
I did not sign up for this but got charged? The account email is bwheeler5708@gmail
Hi Charles, There is no account linked with bwheeler5708@gmail.com email address. We do not ask for the card details when you install the addon/create your account. So you don't have to worry about getting charged automatically. If you would like to continue using the form after your trial ends, you can subscribe to the paid plan using your card directly on our website.
Hi, How do monthly payments work? Are they charged on a pro-rata basis? For example, if I purchase a monthly billed plan covering the period from 28 November to 24 December, would I be charged for 1 month or 2 months? thanks - Michael
Hi Michael, you subscription starts on the day you subscribe to the paid plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. When you cancel your subscription, it will be valid till the end of the current subscription period. If you purchase a monthly plan covering the period from 26 November, your subscription will renew automatically at the end of the billing cycle on 26 December unless you choose to cancel it.
Is it possible to remove the message on the footer "This content is neither created nor endorsed by Formfacade - report abuse" Thanks
The disclaimer and Report abuse link in the footer will always appear on the Formfacade share link and cannot be removed. If you embed the form on your website, it will not be shown.
Hi, I have created a form with individual points for each line item. I cannot see the scores when viewing the response. How do I see the score for each question and the totals for each section and final score?
Hi Zelda, when the user fills the form using the Formfacade share link and submits it, the response will be recorded in Formfacade and Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the total score if you have set up your form to record it in Google Forms. If you would like to view the points for each question, then you will have to use the Formfacade Reports or export the data to Google Sheets and view the answers recorded in the "Scores" sheet. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Formfacade. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.
How do i embedthe form on my website
Login to Formfacade using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Embed > select your website platform, click Next > copy the embed code and add it in your webpage to embed the form.
I need to find the "on submit" or "after submit" advanced settings, so I can redirect to my page: https://brighthavenbooks.com/pages/author-upload-form
Login to Formfacade > click Forms > click on the form you want to edit > In the Edit page, scroll down to the submit section > select "Redirect to webpage" (see screenshot below) > enter your desired URL (in this case, https://brighthavenbooks.com/pages/author-upload-form) > click Preview > submit a response to test the form.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html