The date and time are displayed in Greenwich Mean Time (GMT) by default. Unfortunately, it is not possible to change the time zone to Japan Standard Time (JST), and there are no settings available to make this change. Could you please tell us why you would like the date and time to be displayed in JST? Understanding your requirements would help us better understand your needs and determine whether there may be an alternative solution.

@武藤淳 Form title will be set as the sender's name. This cannot be customized. Sender's email: Confirmation emails to form respondents will always be sent from form.receipt@mailrecipe.com and notification emails for collaborators will always be sent from form.notify@mailrecipe.com Reply-to email: The reply-to address is set automatically. If you have configured the Email respondent and Email collaborators option, then when the user replies to the confirmation email, the email will be sent to the collaborators. Similarly, when the collaborators reply to the notification email, the email will be sent to the form respondent. Otherwise, the emails will be sent to the email account used to configure the email notifications. Unsubscribe link This cannot be removed. Otherwise, users who don't wish to receive an email will mark it as spam.

Most likely you have selected the Restricted option for Responder view allowing only specific people to access the form. You must always set it to "Anyone with the link" to use the google form with Formesign. Once you have updated the publish settings, please sync the changes with Formesign. Open your form in google forms > click on the addon icon > click Formesign > click More options > click Update or Customize to sync the changes.

Neartail supports only public forms. When publishing the form, you must select 'Anyone with the link' in the Responders settings. Currently, you have selected 'Restricted', which limits access to specific people. Please update the settings, sync it with Neartail, and then try again.

Hi Dave, The invoice and receipt are automatically sent to your registered email address once the subscription payment is processed. You can also access them through your customer portal. Login to Formesign using the registered email address > click Manage plan > click Update plan to open the customer portal and access the invoices.

Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the green tick progress icon next to the form name in the top left corner > Form setup page will be displayed > Select "Email respondent when they submit the form" for confirmation emails and "Email me when form is submitted" to enable email notifications > To update the setup, click on the edit icon and follow the prompts. When you enable the "Email me when form is submitted", the notification will be sent only to your email addresss. You can update the To email to notify other users. You can use a comma as a separator to add multiple emails.

Hi Glenn, You can set up / edit email notifications directly in Neartail. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click Kanban board > click on the three dots more icon next to the Submitted status > click Notify respondent (for confirmation emails) or Notify collaborators (for notification emails) > follow the prompts to set up / edit the email set up.

Unfortunately, when you delete a field from the form, the responses associated with that field are also deleted and cannot be restored. However, if you previously exported or synced the form responses to Google Sheets, you may still be able to retrieve the deleted information from the spreadsheet.

You can set up the sync directly in Formesign. Login to Formesign > click Forms > click on the ROI form to open it > click Signed PDF > In the Signed PDF page, click Save to Google Drive and follow the prompts to complete the set up. Once it is set up, the signed pdfs for the new submissions will be automatically sync to your selected drive folder.

To automate the syncing of form results to Google Sheets in real-time, you need to enable the "Submit to Google Forms" option and use the Link to sheets option in Google Forms. This allows responses to be recorded in Google Forms, and if your Google Form is linked to a Google Sheet, the data will sync automatically. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets in real time.

Hi Thomas, unfortunately, there is no option to reset the order count once they have been submitted, even if they were just test orders. Abandoned orders do not count against your limit, but any submitted orders will.

Hi Dena, You can delete orders from Neartail by moving them to the Trash status. The orders in Trash status will not be included in the Neartail Reports. Please note that deleting orders will not reset the order number or delete the orders already synced to Google Sheets. If you would like to start from scratch, then you can make a copy of the form and use the share link for the new form to collect orders. Delete redundant orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click Kanban board > drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant orders to Trash status. Enable Strict Privacy You can enable the Privacy option to delete the orders in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click Kanban board > click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Make a copy Login to Neartail > click Forms > List of your forms will be displayed > click on the More option for the form you would like to duplicate > click Make a copy > enter the title, click Proceed > Edit page will be displayed > make the necessary edits > click Share > copy the short link and share it with your users to collect orders. By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature

Hi Alina, you have created a single page form with the products, contact details and the summary in the same page. If you convert this into a multi page form, then you can configure the checkout button in the cart page so that users can navigate to the page with the contact details after adding the products to cart. Split the form Login to Neartail >click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the paragraph question for "Request for Additional Kirby Morgan Parts" > click on the Add page icon (see attached screenshot) > enter the page title "COMPANY RECEIPT OR PERSONAL?" > This will create a separate page with the contact details and Review your order summary. Configure checkout page In the Edit page, click on the configure key fields icon in the bottom right corner at the end of page 1 > Summary settings page will be displayed > select the second page COMPANY RECEIPT OR PERSONAL? as the checkout page and click Save.

Hi Donna, You can set up / edit email notifications directly in Formfacade. Login to Formfacade using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click Kanban board > click on the three dots more icon next to the Submitted status > click Notify respondent (for confirmation emails) or Notify collaborators (for notification emails) > follow the prompts to set up / edit the email set up.

You can delete orders from Neartail by moving them to the Trash status. The orders in Trash status will not be included in the Neartail Reports. Please note that deleting orders will not reset the order number or delete the orders already synced to Google Sheets. Delete redundant orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click Kanban board > drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant orders to Trash status. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click Kanban board > click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled.

Hi Joseph, There is no account linked with searsjoe@gmail.com email address. Please confirm the email address you are using with Neartail or send an email to support@neartail.com with the last 4 digits of the card used to make the payment and the date of your most recent transaction so that we can check your account status.

To automate the syncing of responses from Formfacade to Google Sheets, you can set up the "Submit to Google Forms" option. This allows responses to be recorded in Google Forms, and if you have linked Google Forms to a Google Sheet, the data will sync automatically in real time. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new form submissions will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets in real time.

Currently, Neartail does not support directly integrating custom HTML files into the order form. The workaround is to add a hyperlink to the webpage in your form.

Hi Adam, you can print individual orders or a consolidated order list from the Neartail Orders page. However, please note that the printed orders do not include product images. Print individual orders If you would like to print the individual orders, login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.

Hi Tiera, thanks for reporting this issue. We have fixed this. Please try now and confirm.

You can automatically send confirmation emails to customers when they submit their order (instructions below). Please note that you cannot set up emails for custom statuses. This feature is available only on Neartail Enable plans. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent (for confirmation emails) and Notify collaborators (for email notifications) > follow the prompts to customize the email set up.

You have enabled Stripe payments in your form. The payments from your users will be made to your bank account setup in Stripe. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules

Hi Philip, Neartail allows you to create a website. You can enter a custom name and create a website for your account. In the Share page, click Website > enter your business name and click Create. You can share the website link with your users to collect responses. Please note that once created, it cannot be changed. Quicklinks If you have multiple forms, you can add these as quicklinks on the website. In the Share page, click Website > click on the Edit option > your website will open in a new tab in the edit mode > click on the title for the quick links section below the banner > click + Add new link > enter the title, select Form for the Type option, select the form and click Save. Repeat the steps to add additional links.

Hi Justin, you have to use the embed code or the share link from the account with an active paid subscription. Otherwise, you will see the upgrade message when you hit the response limits. Which link are you using to collect responses? Please share the link so that we can check the account status.

Hi Shibu, The subscription is linked with the email address used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add your team as collaborators to provide access. When the collaborators click on the Accept invite button in the email, Neartail automatically enables a free trial for the collaborators. Once the trial ends, they will need to subscribe to the paid plan to continue using Neartail. If you just need to provide access to the form submissions, you can save the responses to Google Forms and use the Google Forms' Link to Sheets feature to sync responses to Google Sheets in real time, and add your team as a collaborator in Google Sheets to provide access. This does not require a Neartail subscription for collaborators. Close form You can close the form to stop accepting responses. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

Hi Colleen, There is no account linked with this email address. Please confirm the email address used to subscribe to the paid plan, or provide the last four digits of the card used for the payment along with the date of the most recent transaction. You can send these details to support@formfacade.com

Hi, If you have logged in with multiple google accounts in your browser, you might get the authorization error. Open an incognito window in your Chrome browser, login with your preferred google account and embed the form using the add-on. Please try this and let us know if you face any issues.

Hello, There is no account linked to the da*****@gmail.com email address. Please reply to our email with either the email address used to subscribe to the paid plan or the last four digits of the card that was charged, along with the date of the most recent transaction.

Hi Amy, Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the green tick progress icon next to the form name in the top left corner > Form setup page will be displayed > click on the edit icon for "Email respondent when they submit the form" option > follow the prompts to update the message.