Hi Jillian, You can hide an entire checkbox question, but it isn't possible to make specific answer choices or the entire question read-only. You can add the sponsorships as products and enable the inventory option. If you add them as a "sold by variant" product, you can create each sponsorship option as a separate variant and set the inventory for each variant to 1. Once someone selects a sponsorship and submits their response, that variant will automatically be hidden when the inventory reaches zero. Alternatively, you can add each sponsorship as a separate "sold by quantity" product, set the maximum quantity to 1, and set the available stock to 1. Once a sponsorship is selected and the response is submitted, it will be marked as sold out. This way, customers can see which sponsorships are still available while preventing already-claimed sponsorships from being selected again. Add product Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add product icon > enter the product name, select the product type, enter the price. You can also duplicate an existing product and edit the details to add a new product. Enable inventory You can enable the inventory feature and set the available stock for each product. When the customer places an order, Neartail will automatically update the available stock. When the available stock becomes zero, the product will be marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable inventory > enter the available stock and click Save.

Hi Hannah, currently, Neartail does not have direct integration with Zapier for form submissions. You can set up your form to record the responses in Google Form, link it to Google Sheets, and then use Zapier to connect that Google Sheet to your Monday.com account. This way, you can automate the data transfer from your form submissions into Monday.com. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. You can use the Google Forms' Link to Sheets feature to sync the responses to Google Sheets and use Zapier to integrate with Monday.com

Hi Jamie, There are two options to sync the responses to google sheets. Google Forms - Link to sheets If you have enabled the submit to Google Forms option in Formfacade, the responses will be recorded in Google Forms and linked Google Sheets. This sync is a Google Forms' feature. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google sheets, the responses will be synced to google sheets. This is a real time sync. Formfacade - Sync responses to sheets You can also export the data from Formfacade Reports. The reports will not show the responses in Trash status. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to google sheets. Please note that this is not a real time sync; the responses will be synced when you click on the sync option.

You can close the form to stop accepting responses. When you close your form in Formfacade, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon next to the form title > Form settings page will be displayed > click Advanced > check Close this form option, add a custom message and click Save.

Hi Keith, You can update the email notifications set up in Formesign. Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the green tick progress icon next to the form name in the top left corner > Form setup page will be displayed > click on the edit icon for "Email me when form is submitted" > Email setup wizard will be displayed >follow the prompts to update the email.

The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. We do not have the option to transfer subscriptions. If you would like to use a different email account, you can subscribe to the paid plan using the preferred email account and then cancel the existing subscription.

Hi Noor, There is no active subscription associated with this email address. Your subscription was canceled on April 21, 2024, and no charges have been made since that date. If you are seeing charges on your bank statement, please email support@neartail.com with the last four digits of the card that was charged and the date of the most recent transaction. We will check whether there is an active subscription associated with a different email address.

Hi Tara, You have enabled Stripe payments in your form. The payments from your users will be made to your bank account setup in Stripe. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe.

When you subscribe to the paid plan, you either choose the monthly or annual plan. Monthly subscription is automatically renewed each month and you can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

Hi Lidrona, You can delete orders from Neartail by moving them to the Trash status. The orders in Trash status will not be included in the Neartail Reports. Please note that deleting orders will not reset the order number or delete the orders already synced to Google Sheets. If you would like to start from scratch, then you can make a copy of the form and use the share link for the form to collect orders. Delete redundant orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Make a copy Login to Neartail > click Forms > List of your forms will be displayed > click on the More option for the form you would like to duplicate > click Make a copy > enter the title, click Proceed > Edit page will be displayed > make the necessary edits > click Share > copy the short link and share it with your users to collect orders. By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature.

Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the file upload question to select it > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enable the "Add as a reference in signed document" option and click Save. When this option is enabled, the attached PDFs and images will be appended to the signed document. Please note that the links to the uploaded files will be included in the signed pdf if the total size exceeds 25mb.

Hi Sooyoung, Your current form set up allows users to add products to cart, click on the cart icon in the top right corner and click on the checkout button to directly navigate to the "Review and place order" page without completing the required fields in the "Contact details" page. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the configure key fields icon in the bottom right corner at the end of page 1 (or any of the pages) > Summary settings page will be displayed > select the "Contact details" page as the checkout page and click Save.

You have raised a dispute for the subscription payment made on 11 April. We sent you an email but did not receive a reply. Please contact your bank to withdraw the dispute, and then reply to our email.

Hide score field Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the score field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the Appearance to hidden and click Save. Display score after submit You can customize the confirmation message displayed after submit to include the score and other relevant details. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > scroll down to the submit section > select Custom message > enter the preferred confirmation message. Click on the @ icon in the message editor to insert specific fields from the form.

Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click Order Summary report > click on the edit report icon in the top right corner > Report settings page will be displayed > click More options > enable the "Include abandoned responses" option, click Next > click Next and click Finish to update the report set up. You can then click on the three dots more icon in the top right corner > click Export to csv or Download as pdf option.

Hi Jordan, Formesign does not offer a free plan, only a free trial. Your extended trial ended in April, which is why you are seeing the upgrade message when you login to Formesign. You will need to subscribe to the paid plan to use Formesign.

Hi Lily, You subscribed to the paid plan on 27 January 2026 and it was renewed on 27 February 2026. When you cancelled your subscription on 2 March 2026, it expired at the end of the subscription period on 27 March 2026, and there have been no further subscription payments on your account. We replied to your post on 20-April. Please refer to the link below. https://near.tl/support/forum/formesign/billing-billing-continued-after-subscription-was-c.-OqezqSef46G4RPtlvnI.html

Hi Charuta, Your current form set up allows users to add products to cart, click on the cart icon in the top right corner and click on the checkout button to directly navigate to the order summary page without completing the required fields in the first page. Please move the required fields in the customer information section to the second page and your form should work well without any issues.

Hi Kendra, The subscription is linked with the email address used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add your team as collaborators to provide access to Formfacade. Please note that the collaborators will need to subscribe to the paid plan using their account after their trial ends. If you just need to provide access to the form responses, you can add them as collaborators in Google Sheets. This does not require a Formfacade subscription.

Hi Sooyoung, If you would like to create a report with only the specific details you need, login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click +New > enter the report title, select the reporting period, click Next > customize the columns for the report, click Next> select Table view and click Finish to setup the custom report. Print individual orders If you would like to print the individual orders, login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.

Hi Piyush, You have added the Name field after sharing the form with your users. Only users who open the form link after this change will see the Name field in the form. The Name field and other required responses submitted by these users will be recorded in Google Forms. For earlier form submissions, the Name field will not be available.

When a user completes and submits the form, Formesign automatically generates a signed PDF document that includes the signer’s details, IP address, and timestamp. Please note that only the form responses are recorded in Google Forms. Audit details such as the IP address and timestamp are not stored in Google Forms.

Hi Chad, If you just need to display the full name and date of birth in each page of your form, then you can click on the page title to select it and use @ option in the description editor (see screenshot below) to include the relevant details.

Hi Marlene, You can use the ${bill()} formula in the message setup to show a summary of the order in the bill format that includes name, unit price, quantity, amount and grand totals. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots More icon next to the Submitted status > click Notify respondent (for confirmation emails) > The To email page will be displayed, click Next > update the subject, if needed and click Next > delete the ${response()} formula from the message setup and replace it with ${bill()} formula > click Next to update the setup. You can then submit a response to test the form.

Hi Lily, You subscribed to the paid plan on 27 January 2026 and cancelled your subscription on 2 March 2026. It expired at the end of the subscription period on 27 March 2026, and there have been no further subscription payments on your account.

Hi Carla, If you would like to sync the responses to Google Sheets in real time, you can use the link to sheets feature in Google Forms. Submit to google forms Login to Formesign > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. Link to sheets Open your form in Google Forms > click Responses > click Link to sheets and follow the prompts to complete the setup. When the user submits the form using the Formesign link, the responses will be recorded in Google Forms and automatically synced to Google Sheets in real time.

We had scheduled a call last Thursday, but you were unable to join. You can use the link below to schedule another call at a time that works for you. Please select a time only if you’re certain you’ll be able to attend. Book a call: https://koalendar.com/e/meet-with-vipin-neartail In the meantime, could you please share the requested details along with a link to your form so that we can check and help you with this. Are you trying to view the form submissions on the Formesign Responses page, or the signed PDFs on the Formesign Drive page? Also, are you encountering any specific error messages? You can reply directly to this post or email me with the details. If it's easier, you may also record a video (https://www.loom.com/) to walk us through the issue.

Currently Neartail does not have the option to reset the orders in the form or link the form with a new sheet. The workaround is to make a copy of the existing form and use it to collect orders. Make a copy Login to Neartail > click Forms > List of your forms will be displayed > click on the More option for the form you would like to duplicate > click Make a copy > enter the title, click Proceed > Edit page will be displayed > make the necessary edits > click Share > copy the short link and share it with your users to collect orders. By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets. This is a google forms feature. Export from Neartail Reports The other option is to export the data from Neartail Reports to Google Sheets. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the settings gear icon > click Sync all orders to sheets. The orders will be synced to Sheets ONLY when you click on the sync button in Neartail. This includes order status, payment status & more.

HI Tara, If you have enabled the card payments with on-hold option in your form, you can get payment pre-authorization when the user submits the form and then manually collect payments anytime in the next 7 days. You can refer to the demo video below (starting 5:00). https://youtu.be/SCT3rXkR8mM. Collect on-hold payments Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect to collect on-hold payments. Disable on-hold payments You should disable this option to collect payments immediately when the user submits the form. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the payment section > click Edit > Payment settings page will be displayed > select Disable for the pay on approval option and click Save.

Hi Daryl, you have deleted the calculated score field in the form and selected the "Which of the following symptoms apply ..." grid question to set up the conditional message. That's why the form is not working now. Please follow the instructions to set up your form. Calculate score Login to Formfacade > click Forms > click on the form to open it > In the Formfacade Edit page, click on the last question in the form > click on the + Add field icon > enter the question title "Total Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter POINTS() formula in the Calculate option > select Hidden for the Appearance option and click Save. Configure conditional message Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, scroll to the submit section > click Configure > on Submit settings page will be displayed > "Show conditional message based on score" option will be selected > scroll down and click on the Edit button > select the "Total Score" field for the "Conditional message based on" option and click Save > click Save to complete the set up. You can then submit a response to test the form.