Ask questions about our products
Automated emails of the forms - need to cancel all autoemailed forms Form titles: WG Service Report DCBolt Timesheet WGLV Media Request
I would like to uninstall formfacade. How do I do that.
How can I access copies of my signed forms. When I view the form response, the signature field has a bunch of numbers and letters.
Hi Sharon, you can view the signed forms in the Formesign Responses or the Reports page. Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details > click on the signed document to access it. You can also set up your form to sync the signed forms to your Google Drive folder. For detailed instructions, please refer to the link below. https://formesign.com/esign/how-to-sync-signature-and-signed-document-to-google-drive.html
Why it keep shows * Indicates required question when I launched the form to google form and the order summary does not appear for review before submit?
You will need to use the near.tl share link to collect responses for your form. Please note that customizations and calculations won’t work with the standard Google Forms link, as these features are not supported by Google Forms.
I would like to create email and text templates for the following senerios how do I do that 1) a template for an email reminder customers that payment is due before a certain date or their order will not be able to be processed and completed 2) a text message template to let customers know that their payment has been recieved. These two templates ideally need to be saved and easy to access
Hi Mave, You have enabled automated as well as manual payment options in your form. By default, there will be five order status: Abandoned, Submitted, Paid, Completed, Trash. When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. You can setup automated email notifications for Submitted and Paid status. Since you have enabled automated as well as manual payment options, I'd recommend the following set up. Setup Notify respondent option for Paid status Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Paid status > click Notify respondent > setup wizard will be displayed > follow the prompts to complete the setup. This will be the automated order confirmation email sent to the customers confirming receipt of payment.
How do I turn off the sound effects? It's way too loud — it startles me every time I open the order page.
Sound alerts are automatically enabled when you open the Neartail Orders page. Currently, it cannot be disabled. I'll share your feedback with our team. In the meantime, you can mute the browser tab where you’ve opened the Neartail Orders page to disable sound notifications.
How can i add transaction fees to a Card payment but not a Bank Transfer?
Currently, Neartail does not have the option to set a transaction fee for each payment method separately. This feature is part of the roadmap.
With the new update to the website, the shopping cart on the top right side has no option for me to change the calculations! The calculations being made do not match my calculations. Can you give me permission to access it?
Summary settings The Summary settings page allows you to select the relevant fields from the form for options such as Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed. This mapping is also used to show the order summary in the cart page. Update settings Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the configure key fields icon in the bottom right corner at the end of a page (see screenshot below) > Summary settings page will be displayed > select the correct fields for the Amount, Discount, Tax, Delivery Fee, Tip, Donation, Net amount option and click Save. If you are not charging a delivery fee, offering discounts etc, you can select None from the dropdown list for the respective options in the Summary settings page.
On my form my profile picture is at the bottom, I wish to remove that photo from the form please.
Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save. Note: [1] The theme settings are for your account and it will be applied to all the forms you create using your account. [2] Footer logo can be customised only by paid users. When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded.
I am not able to download the weekly order report to xls file. Only download to .csv option is there.
You can sync the orders to google sheets. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon (see screenshot below) > click Sync all orders to google sheets.
I am unable to import the current Google form
You have added a file upload question in your google form. This feature requires sign-in, so you will not be able to use the "Import using URL" option to create your form. Instead, you can install the Formesign - eSignature add-on and use it to customize the existing google form. Formesign - Esignature addon https://workspace.google.com/marketplace/app/formesign_esignature/210002188569 Formesign demo video https://youtu.be/GPaSEioRKJ8
Hello. Did you remove the old export format (the file with the line items tab) ? Is it possible for us to find or create the same export as before ? I don't think so. Thanks.
Yes, you can sync the orders with line items details to google sheets. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon (see screenshot below) > click Sync all orders to google sheets.
I have set up an upcoming event with two dates for registrants to choose from. Can I set up registration limits for each date? Or should I set up two separate forms, one for each date?
You have added a checkboxes question "Workshop date" with the two dates as answer choices and a product sold by quantity for "Registration fee". If you would like to limit for each workshop date, then you must set it up as a product and enable the inventory option. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click on the Add product icon > enter the product title "Workshop registration", select "Sold by variant", enter the price, set the max quantity as 2, enter the two workshop dates as variants > click on the settings gear icon > Product settings page will be displayed > enable the "Allow users to select multiple variants" > click Advanced > enable the inventory option, enter the available stock (see screenshot below) and click Save.
I am not sure how to add the esignature as an add on.
You can customize your existing google form using the Formesign addon to add signatures. Please note that you must use the Formesign link to collect signatures. Otherwise, customization and signatures will not work. Formesign - Demo video https://youtu.be/GPaSEioRKJ8 Formesign - Esignature addon https://workspace.google.com/marketplace/app/formesign_esignature/210002188569
Hi, We're seeing fon't issues on our embedded form. Specific parts of text are smaller than the rest despite not being able to set size, and is making the forms look messy. See here: https://www.dropbox.com/scl/fi/epv8lrmoyo3hnt3j0wld0/Screenshot-2025-03-31-at-6.06.15-pm.png?rlkey=i21bjuymwlc62r53973qnpuu4&dl=0 Form embedded here: https://microstartfarming.com.au/pages/liquid-microbes-order-form
Hi Ryan, You have added content in the description option for the multiple-choice question highlighted in your screenshot. That's why the formatting is different. Note: You cannot set the font size or styles for different form elements. Formfacade will automatically apply the necessary styles based on the font selected in your theme settings.
Hi!! Hope you're okay, We accidentally deleted the total score section and now can't remember the function to recreate it and can't complete our quiz please help
Hi Olivia, You can use the POINTS() formula to calculate the total score. Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the last question in the form to select it > click on the + Add new field icon > A new question will be added below the selected question > enter the title "Total score", select the Short answer question type > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enter POINTS() formula in the Calculate option and click Save. You can also choose to hide this field in the form by selecting "Hidden" for the Appearance option.
I would like the the form to total the score and send a message to recipients based on their total score. But when I configure the form, it gives me individual questions to choose from to send a message about, not the score of the entire quiz.
Hi Ansley, You must set up your form to record the total score. Otherwise, you will not be able to show a conditional message based on score. Calculate total score Login to Formfacade > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the last question in the form to select it > click on the + Add new field icon > A new question will be added below the selected question > enter the title "Total score", select the Short answer question type > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enter TOTAL() formula in the Calculate option and click Save. You can also choose to hide this field in the form by selecting "Hidden" for the Appearance option. Show conditional message In the Formfacade Edit page, scroll down to the submit section > select Message based on score > On submit settings page will be displayed > select Total score field for the "Conditional message based on" option, click Create > you can then configure the messages for different conditions as required.
Hi, We've been using the free version of Google Forms on our website, but recently, we received a notification stating that the free submission limit has been exceeded and that we need to subscribe to a paid plan. Could you confirm the submission limit for the free version? As we weren’t aware of this restriction when integrating the form into our website. Thank you so much!
Formfacade - File upload is a paid product. You will need to subscribe to the paid plan to use your form to collect responses. We responded to your posts last year (refer to the links below). https://near.tl/support/forum/formfacade/hi-on-your-website-it-is-mentioned-that-you-offer-.-Nqfm2jaA3HZVmL3jf8p.html https://near.tl/support/forum/formfacade/im-reposting-this-because-my-previous-post-was-del.-NxQAWRZO1-yY_r8nLHC.html
Can I add a surcharge for credit card payments on the form?
Currently, Neartail does not support adding a surcharge specifically for credit card payments directly on the form. This feature is part of the roadmap.
This form has been flagged as unsafe and may be part of a phishing attack. If you believe this is a mistake, please contact us at support@formfacade.com .
Hi - Formfacade has incorrectly flagged this as an unsafe form. We have reviewed and corrected the false positive so that warning message is removed from this form. Please check now.
If I’m selling cookies for a per cookie price, say $3 each, how do I offer a discounted price as well for, for example, 6/$15 or 12/$30?
Hi Tina, You can set up bulk discounts for products sold by quantity or weight. Login to Neartail > click Forms > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add product icon > enter the product name, select the product type “Sold by quantity” > click on the settings gear icon > Product settings page will be displayed > click on the Bulk discount option > enter the actual amount for the different quantity options. Please note that you must enter the amount and not price per unit quantity. For example, if the standard price per unit is $3 and you would like to offer 6 for $15 and 12 for 30$, then you can have the set up as shown in the screenshot below.
Please contact me for support. (2nd Request)
Hi Julie, we removed your last post from the community forum and sent an email as requested on 11-March. If you need further help with your form, please post your question here in the community forum, reply to my email or send an email to support@formfacade.com with the relevant details.
im not able to receive notifications after submitting the form. It's my first time using it please help me get it right.
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the ⛔ error message or 📫 icon next to the email to indicate that the email was not delivered. For more details, please refer to the help article. https://formfacade.com/collaboration/check-email-status-error-codes-description.html
I have completed testing my form and trialling placing orders. I now have lots of abandoned orders that i have painfully managed to move to the trash. How do i empty the trash to keep everything clean and clear so that when i start taking actual orders i dont get confused?
Delete redundant orders You can move orders to Trash status and enable Strict privacy to delete these orders permanently. Please note that deleting orders will not reset the order number. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move the submitted orders to Trash status. These orders will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the orders in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Delete Abandoned orders manually Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > click Confirm. Please note that the draft orders created in the last 48 hrs will not be deleted; only the older orders will be deleted from the Abandoned status.
Hello! How to transfer the responses from the form directly to Google Sheets?
Sync responses from Formfacade Reports Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click on the ⚙️ settings gear icon > click Sync all responses to sheets. Sync google forms responses to google sheets If you have enabled the "Submit to google forms" option in Formfacade, the responses will be recorded in Google Forms as well. You can use the Google Forms' link to sheets feature to sync the form responses to google sheets. Open your form in Google Forms > click Responses > click Link to sheets > select Create a new spreadsheet > click Create. You can also choose to select an existing spreadsheet and sync responses.
Answers from surveys are not updating in google drive sheet, how I am supposed to get the data I collected?
Hi Eduardo, You have created your form using Formesign templates. You can view the submitted responses in the Formesign Responses (kanban view) or the Reports page (table view). You can also choose to export the data from Formesign Reports. If you would like to record the responses in Google Forms and link it to sheets, then you can enable the Submit to google forms option. Login to Formesign > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. The new responses will be submitted to google forms as well.
Se pueden enviar a varios números de WhatsApp?
Hi Oswaldo, You can configure your WhatsApp number in your form and allow users to submit their response to WhatsApp. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually. Currently Neartail does not have the option to submit the response to a WhatsApp group or send it to multiple WhatsApp numbers at the same time, but you can send the responses to different WhatsApp numbers based on the form response. Instead of configuring a WhatsApp number, you can select a form field with the WhatsApp number so that response is submitted to that number. You can create unique prefill links to autofill the WhatsApp number or use the IFS function to set the WhatsApp number based on the preferred criteria. When a user submits the form, the response will be sent to the respective WhatsApp number. Add a field for WhatsApp number In the Neartail Edit page, click on the + Add question button > enter the title "Submit to WhatsApp number" (change as required), select Short answer question type > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the IFS formula in the Calculate option, change the Appearance to hidden and click Save. Note: You can also mark this field as readonly if you would like to show the whatsapp number to the user filling the form. Configure WhatsApp number in the form Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > click Dynamic routing > Get number from this field option will be displayed > select the "Submit to WhatsApp number" field from the list and click Save.
Hi, We would like to introduce our takeaway orders using watsapp by giving QR code on the menu. Is this possible and can you help with setting this up?
Create an order form https://neartail.com/order-forms/ You can use the Neartail templates to easily create your order form. Pick a template, edit it to add your products and customize the theme settings for your account. Submit orders to WhatsApp If you would like to receive orders on WhatsApp, you can configure your WhatsApp number in your form. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number. Once configured, the number cannot be changed. Share QR code or form link to collect orders Login to Neartail > click on the form to open it > Edit page will open in a new tab > click Share > In the Share page, click Link > copy the link and share it with your users to collect orders or download / print the QR code for your form and use it to collect orders
Hi I cant seem to change the footer logo of my form. Please help, thank you!
Hi Ann, To change the logo displayed in the footer, you need to be on a paid plan. Login to Neartail. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Upload your logo and click Save. When you subscribe to the paid plan, the profile picture in the footer will be automatically replaced by the logo you have uploaded.
Bonjour, J'aimerai que les personnes qui remplissement le formulaire obtiennent directement leur score total après la dernière question, est ce possible ?
Hi Lea, You can setup your form to record the score in google forms and include it in the confirmation message displayed after submit. When you choose to record it in google forms, the appearance for the score field will be automatically set to hidden so that users can't see the score when they are filling the form. Otherwise, users might edit their answers to change the scores. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the score field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the appearance as needed and click Save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.