Hi - If you are getting an invalid amount configuration error, then it indicates that the correct form field is not mapped for the Amount option in the Summary settings page. Notes for your reference. Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. How to fix this error in your form? You have to map the "Yoga Class Payment" field for the Amount option in the Summary settings page for your form. Instructions below. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > Select the "Yoga Class Payment" field for the Amount option > click Save. You can then submit a response and test the form.

The confirmation and notification emails sent using our products will include an unsubscribe link so that the recipients can opt out of receiving the emails. For example, if the collaborator clicks on the unsubscribe link, then the notification emails will be automatically suppressed for that collaborator. You will see the "User unsubscribed" message in the Additional details section when you view the submitted orders in Neartail Orders page.

Hi Delisha, Formfacade, like Google Forms, does not support tables. The workaround is to duplicate sections with fields if you would like to collect multiple entries of the same type.

In the Neartail Editor, you can: [1] add questions to collect answers from your users [2] add products to be sold by quantity, weight, variants or with customizable options [3] add price field for calculating the amount, tax, delivery fee, discount, tip, net amount [4] add appointment to let users book a date, time slot for delivery, pickup etc [5] add images, YouTube videos [6] add title and description to create sections in a page [6] add pages to create a multi page form If you would like to set up an item with price, then you will have to use the add product option.

Hi Patricia, you will have to use the Neartail Editor to edit your form and use the Neartail share link to collect responses from your users. If you would like to sync the responses to google sheets, there are two options: Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column.

Formfacade is an addon for google forms. You can install the addon from the Google Workspace marketplace. Once installed, you will be able to access the addon by clicking on the addon icon in google forms. Note: If you open your google form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); Embed and Customize menu options will be displayed.

Hi Sarah, If you just need to calculate the amount and collect payments in your form, you can subscribe to the Neartail order form paid plan. For advanced features such as custom workflow, reporting etc, you can subscribe to the Neartail enable paid plans. Neartail enable pricing https://neartail.com/enable/pricing.html Neartail order form pricing https://neartail.com/google-order-forms/pricing.html Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Hi Jian, the "Allow response editing" option must be enabled in google forms. Otherwise, Formfacade will not be able to track the email status. Open your form in Google Forms > click Settings > click Responses > enable the toggle button for the "Allow response editing" option > click on the addon icon > click Formfacade > click More options > click Update to sync the changes > You can then submit a response to test the confirmation email. If you face any issues, login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for Email respondents? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Hi Natalia, Formfacade uses Google Sign-in exclusively, and there is no option to disconnect SSO or create a password for login. You will need to continue using your Google account to access Formfacade.

Hi - If you would like to add score calculations in your form, you can subscribe to the Formfacade - Assign points paid plan or the Formfacade Enhance paid plan that includes all the Formfacade products. You can choose the plan based on the expected responses per month and the features that you need. Please refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html

Hi - We have reviewed and whitelisted your form so that the warning message is removed. Please check now.

Hi Jeff, you can your team member as an editor in the form to provide access. Please note that they will have to subscribe to the paid plan using their email account to continue using Formfacade after their trial ends.

Hi - If you would like to add score calculations in your form, you can use Formfacade - Assign points (also known as Scorecery). You can refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html

Yes Patricia, you can subscribe to the Basic plan and then upgrade to a higher plan at any time. When you upgrade, the system will calculate the prorated amount and charge the difference.

Hi Ben, multiple email addresses are not supported. The respondents can enter only one email address in the email field in the form. You can set up your form to send a confirmation email to this email address entered by them.

You can use the Scorecery addon to assign different points for answer choices and calculate the overall score, section scores or category scores. If you would like to calculate the section score by adding the points for all the questions in a section, then you can use the POINTS(SECTION) formula. You should add a short answer question with this formula in each of these sections to calculate the section scores. For detailed instructions, refer to the links below. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Demo video https://youtu.be/zberDwRdLv8

When you set up card payments, you can choose to collect payments or get payment authorization when they submit the form. You have enabled the "Pay on approval with hold payment" option in Neartail. Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Once expired, it will display an error when you try to collect payments. If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.

Hi Linda, What is the issue with placing orders? are you getting any error messages when you submit the form? Please share the details.

Hi - If you would like to collect files from your respondents, the you can subscribe to the Formfacade file upload plan. 100gb File upload plan supports up to 1000 responses per month. Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html

Hi - What is the issue you are facing with your form link? Are you getting any error messages when open the link or are you not able to submit the form? Please share the relevant details. Note: You have closed your form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > uncheck Close this form option and click Save.

Open a private window in your Safari or Chrome browser, login with the preferred google account and then install the Neartail addon. Please try this and confirm. If you face any issues, please share a screenshot of the error.

HI Melissa, Currently, Neartail does not have direct integration with Square for payment processing. Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly

Hi Brodie, Formfacade uses Google Sign-in exclusively, and there is no option to switch to a password login. Please note that the subscription is linked with the email account used t subscribe to the paid plan. You must login with the preferred google account and make the payment to subscribe to the paid plan.

In the Basic plan, you can create and use a total of 10 forms at any given time. If you reach that limit, you will need to either delete an existing form to create a new one or upgrade to the Premium plan, which allows for more forms.

HI Kathleen, please check the following. 1. If you have embedded the form on your website, open your webpage, fill the form and submit it. Otherwise, open the Formfacade share link, fill the form and submit it. 2. Login to Formfacade > click on the above form to open it > click Responses > In the Responses page, check if the responses are displayed correctly. 3. In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon to the right of the form title > Form settings page will be displayed > click Advanced > click Launch to open the google forms > click Individual > navigate to the last response and check if the response recorded in google forms matches with that in Formfacade. 4. In Google Forms, click Responses > click View in sheets > the linked google sheets will open in a new tab > please check if the responses are synced. Once you test this, please confirm if you are facing issues with Step 2, 3 or 4.

Hi Sandra, please find the answers below. 1. You will have to use the Formfacade share link or the embed code to collect responses. If you use the google forms link, customization and score calculations will not work as these features are not supported by google forms. 2. If you would like to record the score in google forms, then you must add a question in the form with the POINTS() formula to calculate the total score. Refer to the links below for detailed instructions. Note: I checked your form setup and noticed that you have deleted the question with the POINTS() formula for calculating the score. That's why the score is not recorded even when you use the Formfacade share link. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 3. If you remove the Formfacade system account, then you will not be able to edit the form using the Formfacade Editor. This is not related to score calculations.

Formfacade sends a daily summary notification email. This email includes the summary of the responses in the last 24 hrs. It is sent at 7am CT US. This email will be sent only to the email account associated with the embed code or the share link used to collect responses. Currently we do not have the option to notify additional email accounts. If you would like to receive notifications emails for new responses when the user submits the form, you can subscribe to the Formfacade - Email notifications paid plan or upgrade to the Formfacade Enhance plans that includes all the Formfacade products. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html Formfacade Email notifications pricing https://formfacade.com/collaboration/pricing.html

Hi Clarissa, You can add questions in the form to collect responses from your users. Currently Formesign does not have the option to add input tables in the form.

Hi Birinder, we offer discounts on annual subscriptions for nonprofits. We can extend similar discounts for your startup. If you are interested, please send an email to support@formfacade.com with the details about your startup and your specific requirements (number of forms, expected responses per month etc). If you just need it for a short term, please choose the monthly plan, use it for 2 months and then cancel the subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime.

Amount configuration error If you are getting an invalid amount configuration error, then it indicates that the correct form fields are not mapped in the Summary settings page. Summary settings Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. Since you are calculating only the amount in the form, you just have to map the correct field for the Amount option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure fields icon next to the Save button > Summary settings page will be displayed > Select the "Total Amount" field for the Amount option, select None for the Net amount option > click Save. Payments We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Bank transfer is a manual payment method. When you enable this payment option, you can enter your bank account details so that users can make the payment to your account directly. Manual payments When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Paypal charges a transaction fee.

Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please note that the theme settings is for your account and it will be applied to all the forms you create using your account.