Hi not a problem just a couple questions. -Is it possible to add hidden info to an item that allows for sorting in the back end, such as a supplier where the item would be sourced from? -can it be set up so the order can be edited by the buyer after it is sent, and then same order resent?
Set up suppliers Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the product to select it > click on the settings gear icon > Product settings page will be displayed > click Advanced > enable supply chain option > enter the supplier code and click Save. Repeat the steps for other products. Once you have collected the pre-orders, you can use the sales by supplier report that shows the order quantity for each product by supplier. Edit orders When you set up the confirmation email, you can enable the option that allows the user to edit the order and participate in the workflow (view order status, update and message). Please note that this will allow the users to update the order any time. If you would like to enable this option, please follow the instructions below. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list, enable "Allow respondent to edit response & participate in workflow" option and click Next > update the subject and click Next > update the message and click Next to complete the set up. When the user places their order, a confirmation email with the edit response button will be automatically sent. Instead of enabling this edit option, I'd recommend you to just send a confirmation email. If the user would like to edit their order, you can edit it on their behalf. This will allow you to have more control over when the orders can be edited.
IQ is not currently supported by Stripe
You can check Stripe's availability in your country using the link below. https://stripe.com/global
cant sync this form to neartail. please add option sync this form to neartail tq
You have created your form in Neartail. You must make the edits directly in the Neartail Editor.
Hello Support, I have a form with 10 unique items on it; each can be purchased multiple times (between 1 and 5 inclusively). There is also a discount which was tallied into the pricing chart for the item as shown below. Quantity Price 1. 30 each 2 27.5 each 3 27.5 each 4 25 each 5. 25 each In the following examples, I have certain expectations which I am not finding to be true so I am expecting that I am not doing my calculations correctly which may or may not be possible within the application: 1. If a customer buys 1 of item 1, they should be charged $30. This is true. 2. If a customer buys 1 of item 1 and 1 of item 2, then they should be charged $60. This is also true. 3. If a customer buys 3 of item 1 and 1 of item 2, the math changes. They should be charged $77.50 for item 1. They should be charged $30. The total they should be charged is $102.5 dollars, but I either get a total of $27.50 or $105 as I am not able to calculate a subtotal for the individual items. My logic would be as follows for a single item which would give a subtotal for a specific item which I tried to do in one of the add on fields for the item: IFS(QUANTITY < 2, 30, IFS(QUANTITY < 3, QUANTITY * 27.5, QUANTITY * 25)) When a total is generated, I would expect to add up all of the subtotals: ITEM_1 + ITEM_2 What I am seeing at the end is the overall quantity of items for all options which doesn't work out well for calculating the correct price. Hence I would see 4 which would result in a net total of $100 for my example which is a lost of $2.50. Can you explain how to tally up this form correctly? Or provide a KB Article that explains this in more detail as the articles I did see along with the documentation about the different fields isn't as helpful as I would hope for.
HI Marie, When you enable the bulk discounts option, you must specify the amount for different quantities. Since you have set up the unit price (see below), the calculations are not working correctly.
cant install
If you have logged in with multiple google accounts in your browser, sometimes the addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account and install the addon. It should work. If you face any issues, please share the details along with the screenshot of error messages.
Hi - I'm hoping to populate my dropdown list by referencing another table? I used to be able to do this in Google Forms and Google Sheets. I have one form/table that populates the roster, and then the other form references it to populate the dropdown. I currently use formranger to help with this both forms are on the website.
Currently, Neartail does not support dynamic dropdowns that look up data from another form or Google Sheets.
Users are getting an error as follows: amount is not configured correctly please contact admin to resolve
Hi Ashton, I submitted a response to test your form and it worked well without any issues. Please check and confirm if you are still getting any errors. Note: Summary settings page allows you to select the relevant fields from the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected payment option such as Stripe, Paypal etc and also show the order summary. If you have mapped a field for the Net amount option, the answer for that field will be passed to the selected payment option. Otherwise, the answer for the field mapped for the Amount option will be passed to the selected payment option. If the fields are not mapped correctly in the form, it will show the invalid amount configuration error. Login to Neartail > click on the to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > select the relevant field for the Amount option and click Save.
I have 3 forms and i need to make them look different so i planned on using 3 different logos but it still uses the latest logo i put for all 3 forms how can i use different logos for different forms?
The header, footer, logo, theme settings are for your account and it will applied to all the forms created using your account. If you need to use different logos and customize the appearance for each form individually, you must subscribe to the paid plan with separate email accounts for each form.
How can i change the currency on a neartail form? I need it to be in GBP which all my forms are, but when I imported from a Google form (which was also in GBP), the imported form is now in USD.
Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred currency and click Save.