Amount configuration error If you are getting an invalid amount configuration error, then it indicates that the correct form fields are not mapped in the Summary settings page. Summary settings Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. Since you are calculating only the amount in the form, you just have to map the correct field for the Amount option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure fields icon next to the Save button > Summary settings page will be displayed > Select the "Total Amount" field for the Amount option, select None for the Net amount option > click Save. Payments We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Bank transfer is a manual payment method. When you enable this payment option, you can enter your bank account details so that users can make the payment to your account directly. Manual payments When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Paypal charges a transaction fee.

Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please note that the theme settings is for your account and it will be applied to all the forms you create using your account.

Hi Michael - There is no account linked with this email. If you are using a different email account, please confirm or share the last 4 digits of the card used to make the payment and the transaction date. You can send an email to support@formfacade.com with the above details.

Hi Amy, what is the issue you are facing with the IFS formula? Are you getting any error messages? Please share the relevant details.

Hi Aaron, have you logged in using the same email account in multiple devices? Please confirm.

You have created a multiple page form with the below set up. 1. Home page includes products as well as required fields for contact details 2. Payment Section page includes required fields and a file upload option for payment proof 3. Order Confirmed page with id, delivery date There are two issues with the form setup. 1. Checkout page: You have configured the "Order Confirmed" page as the checkout page. This set up allows users to skip the "Payment Section" page. Users can add items to cart, click on the cart icon, click on the Proceed to checkout button and directly go to the "Order confirmed" page without completing the "Payment Section" page. That's why you might customers submitting orders without completing the payment page. You should update the checkout page (see instructions below). 2. Home page that includes required fields and products You should never add required fields in the home page. If you choose to do that, then you must not add category quick navigation or products in the home page or enable the search option in your form. You have added required fields for contact details in the home page that also have the products. Users will be able to add products to the cart, click on the cart icon to view the cart page and then click on the call to action button in the Cart page to navigate to the checkout page without filling the contact details in the home page. You might end up with submitted orders without contact details. You should either move the contact details to the Payment page or change the form set up as listed below. 1. Home page with the required fields for contact details (Step 1: My contact details) 2. Products page (Step 2: select your products) 3. Order summary (Step 3: Review your order) 4. Payment (Step 4: Make payment) 5. Order details (Step 5: Submit order) With the above setup, you should configure Order summary page as the check out page. Login to Neartail > click on the form to open it > In the Neartail Edit page, click on the 9 dots grid icon in the bottom right corner at the end of a section > Navigation settings page will be displayed > select the preferred page as the checkout page and click Save.

Hi Maggie, The subscription is linked with the email account used to subscribe to the paid plan. If Jessi subscribed to the paid plan, only Jessi's email account can be used to customize the form and collect responses. If you have been added as an editor in the form, you will have to subscribe to the paid plan using your email account to continue using it after your trial ends. Note: Jessi has subscribed to the Formfacade Customize UI Basic plan, but you are using score calculations in your form. If you need this functionality, then you should subscribe to the Formfacade - Assigns points plan or the Formfacade - Enhance plan that includes all the products. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html

Hi Sandra, you have only assigned the points for the different questions in your form. You must set up your form to add score calculations to record the calculated score in the form or display it in the confirmation message displayed after submit. For detailed instructions, refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets.

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Hi Alexis, if you need the form only for a short term for Christmas orders, you can choose the monthly option when you subscribe to the paid plan. Monthly subscription is automatically renewed each month. You can use it for 2 months and then cancel the subscription after Christmas.

Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, the Orders page will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders in a status. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print. Enable inventory You can enable the inventory option for a product and enter the available stock. Neartail automatically keeps track of the product orders and updates the available stock. When the stock becomes zero, the product is marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option, update the available stock and click Save. Product with variants When you add a product with variants, users can only one variant by default. In the order form, users can click on the add to cart button for the product, select a variant and the preferred quantity to place the order. If you would like the users to select more than one variant, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the settings gear icon for this product > Product settings page will be displayed > enable the "Allow users to select multiple variants" option and click Save.

Hi Huy, Currently Neartail mobile app does not have the option to search your inbox / orders by customer name. You can only search by email.

Hi - Could you please clarify what specific information you are unable to view? Are you having trouble accessing the form itself, or is it related to the responses submitted? Are you getting any error messages? Please share the relevant details.

Hi Eduardo, If you have created your form in google forms, you can use the Formfacade Assign points addon to add score calculations in your existing google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Show conditional message based on the total score If you have set up your form to record the total score (see article above), then you can show a conditional message on this calculated total score. For detailed instructions, please refer to the help article below. https://formfacade.com/calculate/add-verbal-assessment-conditional-message-based-on-calculated-score-google-forms.html Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets. Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252

Hi Kim, If you just need to calculate order amount and collect payments in your clothing order form, you can subscribe to the Neartail google order forms paid plans. You get a 50% discount on the monthly pricing when you subscribe to the annual plan. Neartail google order form pricing https://neartail.com/google-order-forms/pricing.html

Hi Tiffany, The free trial will automatically end after 7 days. We do not ask for card details when you install the addon/create your account. So you don't have to worry about getting charged automatically. If you have installed the addon and would like to uninstall/remove the app from your Google Forms, here's the instructions: Open your Google Forms > click on the three dots icon next to the SEND button in the top right corner > click Addons > search for Neartail > select Neartail > click on Uninstall. If you would like to delete your account, please confirm.

Hi Surya, you can collect up to 20 responses during the 7-day trial period. If you need to collect more than 20 responses or want to continue using the features after the trial ends, you will need to subscribe to a paid plan.

Hi Chris, Formesign is for esignatures and HIPAA compliance. If you would like to create registration and collect payments from your users, then you can use the Neartail - Payment forms. Neartail - Payment forms addon https://workspace.google.com/marketplace/app/neartail_payment_form/1009337415848 Neartail - Payment forms templates https://neartail.com/payment-forms/registration.html Neartail - Payment forms pricing plans https://neartail.com/payment/pricing.html When you subscribe to the paid plan, you can choose the monthly option. Monthly subscription is automatically renewed each month. You can cancel it anytime.

Hi Andrew, You can automatically send a confirmation email to the form respondent when they submit a contact form. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to setup the email. You can customize the subject and message as required. Currently Formfacade does not have the option to send a text message. If this is a must, you can sync the responses to google sheets and use Zapier or Make.

Hi Jack, the Scorecery addon has been renamed as Formfacade - Assign points addon. If you would like to create care assessments for healthcare, you should use the Formesign - Hipache addon. Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Formesign - HIPAA form addon https://workspace.google.com/marketplace/app/formesign_hipaa_form/845888525052

Add delivery zones Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the + Add field icon > enter the title "Delivery Zones”, select Dropdown or multiple choice question type > enter different zones as the answer choices (see below) and click Save. Zone 1: Area - A, Area - C, Area - D Zone 2: Area - B Zone 3: Area - E, Area - F Instead of grouping different locations/areas into zones based on the distance, you can also choose to list each area or location separately. Calculate delivery fee In the Neartail Edit page, click on the Add price field icon > select Delivery fee, click Next > select Custom calculation, click Next > Enter the below formula and click Create. CHARGE(Delivery Zones, 10, 0, 20) 10 is the fee for the first answer choice (Zone 1), 0 is the fee for the second answer choice (Zone 2), 20 is the fee for the third answer choice (Zone 3). The CHARGE function allows you to assign fees for each answer choice. Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Please try this and confirm.

Hi Anya, If you are expecting 5000+ orders for your event, you can subscribe to the Neartail Team plan that supports up to 10,000 orders per month.

Yes, we periodically delete data for old and redundant accounts. You may not be able to reuse the same forms next year.

Hi Chloe, the daily summary notification emails will be sent only to the registered email address used to subscribe to the paid plan. This cannot be changed. If you have set up email notifications for new orders, you can change the "To" email address for Notify collaborators option as required. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Submitted status > click Notify collaborators > update the email address, click Next > follow the prompts to complete the set up.

Hi - The default subject for the email notifications will include the form name and the order id. Could you please share a screenshot of the page that shows the word "Test" instead?

Hi Victor, please share the name of the product, screenshot of the inventory settings for that product along with the link for your form so that we can check this.

Hi Angeline, You can either enable the preferred payments option such as Zelle, Cash App etc in your form so that users can make the payment when they place their order or send a confirmation email with the payment instructions such as Zelle account details to make the payment. Currently we do not have the option to send a link with the summary for collecting payments.

Hi - There is no Neartail account linked with this email. To cancel your subscription, please login to Neartail using the registered email > click Account > list of your products will be displayed > click Manage plan > click Cancel plan. Once this is done, send an email to support@neartail.com. We will close your account and refund the payment Note: We use Stripe for subscription payments and it is setup to automatically send a reminder email to the registered email address 3 days before the subscription is renewed so that users can choose to cancel or continue using it.

Hi - If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi - Google Forms does not have the signature option. You can use the Formesign - eSignature addon to set up your form and collect signatures when the user submits the form. Please note that you will have to use the Formesign share link to collect responses. Form language When you select Hebrew as the language in the settings page, the text direction will be automatically set to right to left. Login to Formesign > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the settings gear icon for the submit section at the end of the form > Button settings page will be displayed > select Hebrew for the language option and click Save.

Hi - If you cancel your subscription with Neartail now, you will still have access to your forms and the data collected until the end of your billing cycle (9-Sep). After that, you will not have access to Neartail unless you reactivate your subscription.