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Frequently asked questions

Find quick answers to your most common questions.

Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?

Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Can I remove or edit my name at the bottom of my form? "Created by_______"

Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.

Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!

Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.

Announcements

Read about our product updates and latest news

Fine-Tuning Is the Future — And Now It's Within Everyone's Reach

2 hours ago

Fine-Tuning Is the Future — And Now It's Within Everyone's Reach

Today, we're launching Promptrepo on Product Hunt. Sign up through Product Hunt and get 3 months free.Last week, Kevin Weil, OpenAI's Chief Product Officer, shared how fine-tuning has become central to OpenAI's product development: They deploy ensembles of fine-tuned models for customer support and workflow automation. So, when you ask a question in their support forum, a fine-tuned model is answering you. For ChatGPT's deep research features, they created custom evaluation benchmarks and iteratively fine-tune models until performance targets were met. In short, they use fine-tuning for everyt

Mar 27

Launching usage based pricing for Neartail

We’re excited to announce the beta launch of usage-based pricing! With this new pricing, you only pay for what you use — giving you more flexibility, control, and full access to all Neartail features.Instead of a subscription fee, Neartail will charge a 2% transaction fee per order for manual payments and a 3% transaction fee per order for automated payments, excluding fees from payment providers like Stripe, PayPal, and Yoco. For example, if you are using card payments and total orders in March amount to $1,000, you’ll pay $30 on April 1st. If you are using only manual payments and the t

Feb 21

Issue with Google Forms integration

A recent update in Google Forms has caused an issue with syncing edits and responses. This may affect the ability to edit forms using our editor and record submitted responses in Google Forms. We are working to resolve the issue and will provide an update once it is fixed.Update: We were using an unofficial method to submit form responses due to certain limitations in the Google Forms API, such as the lack of support for the "Other" option in multiple-choice and checkbox questions, as well as the inability to edit and resubmit responses. However, Google Forms has recently introduced restrictio

Jan 30

How to build AI powered consumer apps using Google Sheets

This is a transcript of my talk for the AI hackathon at Kalvium. Install Promptrepo and use this Google Sheets to follow the talk. You can also watch this video to understand the demo betterWhat to build?Hello everyone, welcome to the AI hackathon! Before we dive into AI, let’s discuss about what you should build for your hackathon. There are two kinds of applications you can work on: consumer applications and business applications. Since most of you haven’t worked in business, it makes sense to focus on consumer applications. The key is to solve a problem you face every day. This approach wil

Jan 28

Update: New user interface for the Website Builder

We’re introducing a new and improved user interface for our website builder.Key updates:A cleaner and more modern design to simplify your workflow.A home page layout similar to Linktree, designed for better organization and usability.If you’d like to try the beta version, reply to this post, and we’ll enable it for your website.Your feedback is valuable as we continue to improve your experience.Thank you for being part of this update.
Our Mission: Resurrect Semantic Web

Jan 23

Our Mission: Resurrect Semantic Web

In today’s world, data drives commerce. Companies like Google and Amazon organize vast amounts of information about products and services, making it easy for consumers to search and buy. However, businesses often have little control over how their products or services are presented.The inventor of the web, Tim Berners-Lee, had an idea to address this. It’s called the Semantic Web. The Semantic Web encourages businesses to organize product information into structured data using standards like RDF (Resource Description Framework) and OWL (Web Ontology Language). These formats make it easier for
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