HI Sarah, If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the settings gear for the Place order (submit) section > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.

When you enable payments in your form, you must configure at least one of the automated or annual payment methods. Otherwise, an error message will be displayed when the user submits the form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the Submit section > Button settings page will be displayed > disable the payments or configure one of the payment methods and click Save.

Hi Devorah, Formfacade supports only public forms. When you use the Formfacade share link or the embed code to collect responses, users can complete the form and submit it without login. I have replied to your other post with the instructions to add the score calculations and the conditional message based on score. Please refer to the link below. https://near.tl/support/forum/formfacade/i-cant-figure-out-how-to-score-my-quiz-heres-the-r.-O7fDja9n9DZHizYRav3.html

Hi Sara, You can use Formfacade - Assign points to assign different points for answer choices and calculate scores in your form. Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question in the Trust section in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Trust Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate Overall Score At the end of the form, add another short answer question for the overall score. You can use the POINTS() formula to add the points for all the questions in the form to calculate the total score. Display scores on submit You can customize the confirmation message to include the calculate scores. Select "Custom message" for the Submit section. You can use the @ icon in the message editor to include the section scores and the overall score.

Yes, you can shuffle the order of questions. Open your form in google forms > click Settings > click Presentation > enable Shuffle question order > click on the addon icon > click Formfacade - Assign points > click More options > click Update to sync the changes with Formfacade.

You have created your form in google forms and used the Formesign addon to add signatures in your form. When you use the Formesign share link to collect responses with signatures, it will be recorded in Formesign and Google Forms. You can sync google forms responses to google sheets. This is a google forms feature.

Hi - You have signed up using a personal gmail account, but you are using the FedEx logo in your forms. Could you please send an email from your FedEx / Falcon express Qatar work email to support@formfacade.com so that we can verify your identity and whitelist your account Note: We sent an email to you yesterday and also sent a follow up email, but we haven't received any response yet.

Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? Please check. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Formesign does not offer a one-time purchase option. When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non refundable. If you need it for a short period, you can opt for the monthly subscription and cancel it after your desired usage. When you cancel your subscription, it will be valid till the end of the subscription period.

You will have to subscribe to the Formfacade Assign points or the Formfacade Enhance paid plans to continue using your form after the trial ends.

Unlike google forms, the validations in Formfacade will be performed when a user clicks on the next or the submit button in a section. The validations you have added for the checkboxes question in your form are working correctly (see attached screenshot below). If you are facing any specific issues with validations, please share the screenshot of the validation that you have added along with the sample response for which it is not working correctly in your form.

Hi Sarah, The pricing depends on the product / features you need. If you just need to create an order form with amount calculations and collect payments, you can subscribe to the Neartail order forms paid plan. Neartail order form pricing https://neartail.com/google-order-forms/pricing.html If you need to create custom workflow to manage orders, send email notifications for custom status, take offline orders using POS, create website and more, you can subscribe to the Neartail enable paid plans. Neartail Enable pricing https://neartail.com/enable/pricing.html

Hi Charlene, you can export the orders to google sheets. There are two options. Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports If you used the Neartail templates to create your order form, then you will also be able export the Neartail Reports data to google sheets. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column. Print orders If you just need to print the orders, then there are two options: Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.

Hi - Are you getting any error messages when you submit the form? Could you please share the screenshot of this error. Also, if there are any issues with form submit, Neartail automatically sends a notification email to the form creator (check your registered email). The notification email will include the error message, draft id, link to the response (abandoned or submitted). Please forward this email to support@neartail.com.

Delete files from Formfacade When you move a response with files to the Trash status, Formfacade will show a confirmation popup (see screenshot below). You can click on Yes to delete the files permanently. If you would like to delete the responses, you can enable Strict privacy. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. When you move a response to the Trash status, any uploaded files will be deleted. Once deleted, you cannot access these files. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Hi Gopinath, You have setup your form to record the total score. When the user submits the form, the responses including the calculated score will be recorded in Formfacade Responses page as well as Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the total score. If you need the points for individual questions, then you can export the data from Formfacade Reports. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Formfacade. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.

Hi Jake, you can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Formfacade Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please try this and confirm.

When you install the addon/ create your account, we automatically enable a 7 day free trial. You can collect up to 20 responses with e-signatures during this trial period. If you need to collect more than 20 responses or continue using Formesign after the trial ends, you will need to subscribe to a paid plan.

By default, Formfacade will display the confirmation message configured in google forms. You can choose to update this in google forms (only simple text is supported) or customize it in Formfacade (format text and include form responses). Google Forms confirmation message Open your form in google forms > click Settings > click Presentation > click Edit for the Confirmation message option > edit the message and click Save > click on the addon icon > click Formfacade > click More options > click Update to sync the changes with Formfacade. Formfacade Customize thank you page Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the form and select Custom message for the Submit section (see attached screenshot) > enter the message as required. You can also use the @ icon in the editor to include specific form responses in the message.

Hi Ambria, You have added the SUM() formula in the Calculate option for the Score question. If you would like to calculate the total score based on the points assigned for different answer choices, then you must use the POINTS() formula. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the Score question to select it > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > delete the SUM() formula and add the POINTS() formula in the Calculate option and click Save.

Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the @ icon (see attached screenshot) and select the preferred field from the list > entryId for the page url field will be added > copy this ${entry###} > click on the submit button settings and use the ${entry###} id in the redirect on submit option. You can then submit a response and test the form.

Hi Fiona, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. When you enable the payments in your form, the payment page will be displayed when the user submits the form. They can choose form the payment options you have enabled to make the payment and place their order. Please note that the payment page is part of the same order form. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Hi - If you are getting an invalid amount configuration error, then it indicates that the correct form field is not mapped for the Amount option in the Summary settings page. Notes for your reference. Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. How to fix this error in your form? You have to map the "Yoga Class Payment" field for the Amount option in the Summary settings page for your form. Instructions below. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > Select the "Yoga Class Payment" field for the Amount option > click Save. You can then submit a response and test the form.

The confirmation and notification emails sent using our products will include an unsubscribe link so that the recipients can opt out of receiving the emails. For example, if the collaborator clicks on the unsubscribe link, then the notification emails will be automatically suppressed for that collaborator. You will see the "User unsubscribed" message in the Additional details section when you view the submitted orders in Neartail Orders page.

Hi Delisha, Formfacade, like Google Forms, does not support tables. The workaround is to duplicate sections with fields if you would like to collect multiple entries of the same type.

In the Neartail Editor, you can: [1] add questions to collect answers from your users [2] add products to be sold by quantity, weight, variants or with customizable options [3] add price field for calculating the amount, tax, delivery fee, discount, tip, net amount [4] add appointment to let users book a date, time slot for delivery, pickup etc [5] add images, YouTube videos [6] add title and description to create sections in a page [6] add pages to create a multi page form If you would like to set up an item with price, then you will have to use the add product option.

Hi Patricia, you will have to use the Neartail Editor to edit your form and use the Neartail share link to collect responses from your users. If you would like to sync the responses to google sheets, there are two options: Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column.

Formfacade is an addon for google forms. You can install the addon from the Google Workspace marketplace. Once installed, you will be able to access the addon by clicking on the addon icon in google forms. Note: If you open your google form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); Embed and Customize menu options will be displayed.

Hi Sarah, If you just need to calculate the amount and collect payments in your form, you can subscribe to the Neartail order form paid plan. For advanced features such as custom workflow, reporting etc, you can subscribe to the Neartail enable paid plans. Neartail enable pricing https://neartail.com/enable/pricing.html Neartail order form pricing https://neartail.com/google-order-forms/pricing.html Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Hi Jian, the "Allow response editing" option must be enabled in google forms. Otherwise, Formfacade will not be able to track the email status. Open your form in Google Forms > click Settings > click Responses > enable the toggle button for the "Allow response editing" option > click on the addon icon > click Formfacade > click More options > click Update to sync the changes > You can then submit a response to test the confirmation email. If you face any issues, login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for Email respondents? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Hi Natalia, Formfacade uses Google Sign-in exclusively, and there is no option to disconnect SSO or create a password for login. You will need to continue using your Google account to access Formfacade.