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Two problems : - I want to change the site name away from "Cate Goen's Site" - There is an error on all of our forms when a guest tries to submit a response. I have ensured all forms are connected to the proper sheet.
Change site name Login to Formfacade using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. Click Page. Enter the required text in the Business name (header text / account name) and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account. Submit form When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. Please check your registered email.
I accidentally deleted the total amount function required for the payment to work. I can't figure out how to fix it.
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Total amount field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > enter TOTAL() in the Calculate option and click Save.
What plan is Hipaa compliant?
You can either subscribe to the Formesign HIPAA form or the Formesign Compliance paid plans for creating HIPAA compliant forms. Formesign HIPAA form pricing https://formesign.com/hipaa/pricing.html Formesign Compliance pricing https://formesign.com/compliance/pricing.html
i would like to remove the part at the end, This site belongs to vid ferenčina,how can i do that,thank you
The footer cannot be removed, but you can customize the footer text. Login to Formfacade using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to ...) and click Save.
What’s included in the Free Plan?
After the trial ends, you can use one form and collect up to 20 responses per month in the free plan. It includes basic features like embedding the form and viewing responses in Google Forms. If you would like to use the paid features such as customize UI, file upload, calculations, redirect on submit, email notifications etc., or collect more than 20 responses per month, you can choose to subscribe to the paid plan.
Can I get a bill for the yearly payment? Account for innosolutions@musikschule-muenchenstein.ch Best regards, Aloisia Dauer
Hi Aloisia, The invoices are automatically sent to the registered email address. You can also access it from the customer portal. Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices.
Hi. How can i change the logo at the bottom of the form? "this site belongs to
Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save. Note: [1] The theme settings are for your account and it will be applied to all the forms you create using your account. [2] Footer logo can be customised only by paid users. When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded.
I am unable to see the Confirgure Formfacede where I wanted to add teh signature field at the end of the form.
If you would like to collect signatures in your google form, you should intsall the Formesign - eSignature addon from the Google Workspace marketplace. Open your form in Google Forms > click on the addon icon > click Formesign > click Configure e-signature > Setup wizard will be displayed > Enable the e-signature option and click Next > E-signature widget will be automatically added before the Submit button > Click Proceed to open the Formesign Edit page or Preview to test the form. Formesign - eSignature addon for google forms https://workspace.google.com/marketplace/app/formesign_esignature/210002188569 Demo video https://youtu.be/GPaSEioRKJ8
Dear Formfacade Support Team, We absolutely love how the forms look using your platform and are very interested in subscribing to one of your plans. However, before upgrading, we would like to ensure we can resolve a key requirement for our project. We are conducting a test for our clients where, based on their final score, they are provided with a specific result. The scores are calculated by summing up all responses, including dropdown questions, with each dropdown option assigned a score from 1 to 5, depending on the selection. Our main challenge is configuring the form to automatically calculate the total score, allowing us to assign respondents to the appropriate category based on their results. We have tried several formulas, but none have worked so far. Could you please guide us on how to achieve this? If this functionality is possible, we would be delighted to upgrade our plan and move forward with your service. Thank you for your assistance. We look forward to hearing from you! Best regards, Julio Mosquera Stanziola
Hi Julio, we checked your form. It appears that you have already assigned the points for different questions in your form. You just have to update the formula to calculate the score. Login to Formfacade > click on the form to open it > Edit page will be displayed > click on the short answer question you have added for total score > click on the settings gear icon > Question settings page will be displayed > click Answer > delete the existing formula and enter POINTS() in the Calculate option > click Save. You can then submit a response and test the form. Demo video https://youtu.be/zberDwRdLv8
I would like to change my neartail password. How can I do it? Could you help me?
Neartail uses Google Signin for login. If you would like to change your password, you'll need to reset the password for your Google account.
1. Need to sync the booked dates with google calendar to avoid scheduling conflicts 2. Form is disabled until T & C are agreed to
Hi Allan, Currently, Neartail does not support direct syncing with Google Calendar to manage bookings. You can use the appointment widget to take bookings, sync the form responses to google sheets and use Apps script or Zapier to update the google calendar. You can add a required checkbox question for the Terms & Conditions so that the users have to check it to submit their response.
Can I create a form with 2 date fields where the answer for the 2nd date field has to be for a date after the answer already provided for the 1st date field?
Hi Robin, currently Formfacade does not have the option to add a dynamic date validation based on another date field in the form. This feature is part of the roadmap.
hello I want to create a google form with a payment gateway.
If you have already created your form in google forms, you can publish your google forms and then customize it using the Neartail - payment form addon to enable payments. Open your form in Google Forms > click on the addon icon > click Neartail > click Calculate order amount > select the currency, click Next > select Fixed amount or Calculate from price option, click Proceed > Neartail Edit page will open in a new tab > click Yes to enable payments > Payments settings page will be displayed > configure the preferred payment options and click Save. Once you setup your form, you will have to use the Neartail share link to collect responses.
I want to set up an autocomplete feature in some google forms I have - not to be confused with autofill. Specifically this is for a medications list (A large one) where I cannot have people misspelling the name of medications so I want to autocomplete it for them as they start to type it in.
Hi Steele, When you add a dropdown list with more than 250+ answer choices, Formfacade automatically converts the dropdown into a search widget so that users can easily find and select an answer.
I have a question: is the free version just for testing and after 7 days the form is no longer available?
Formfacade File upload is a product with a 7 day free trial. You get the first 20 responses free during this trial period. If you would like to continue using it after the trial ends or collect more than 20 responses, you will need to subscribe to a paid plan.
Hi, How do I use the number response validation correctly to score each section on my google form? Thanks!
Hi Roxanne, would you like to calculate the section score or add a response validation to verify the score? You can add a number response validation to the short answer question to ensure that the answer entered by the respondent or the calculated answer for that question meets a specific criteria. You can login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on a question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > assign the points for different answer choices and click Save. You can use the POINTS(SECTION) formula to calculate the section score by adding the points for the questions in that section.
Hey, once again our email (teatteritilaukset@italomedter.fi), were the orders should be sent, isnt working. It only shows the mailbox icon. This isn´t the first time and is there anything that you could do about it?
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the ⛔ error message or 📫 icon next to the email to indicate that the email was not delivered. For more details, please refer to the help article below https://formfacade.com/collaboration/check-email-status-error-codes-description.html
Why is my settings in page sections not showing in the form?? for eg logo and footer.
Hi Arya, when you use the Formfacade share link, it will display the logo, header, footer based on the Theme settings page. Please note that these settings will be applicable for all the forms you create using your account. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Formfacade Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Select Minimal (or Colorful) theme. Click Page. Enter the required text in the Title (header), Footer option (replaces "This site belongs to..."), upload your logo to replace the default profile picture and click Save.
dear, I am opening my online tool and all the questions and the template has disappeared. Also even the backup. I have spend so much time on it and also paid for it every month. Can you find the back up for this?
Hi Petra, Google Forms does not have versioning. If you have deleted the questions in the form, you cannot restore it. You will have to redo the form. Note: If you have synced the form responses to google sheets, you will be able to access the submitted responses for the deleted questions.
I added the logo on top of the website section at the bottom of the form, but in the circular image, the logo is not visible. Instead, only the letter 'I' from the name 'Irem' is displayed. I want the logo to be visible.
Hi Irem, When you subscribe to the paid plan, the profile picture in the footer will be automatically replaced by the logo you have uploaded. Some notes for your reference. - Header text can be customised by free and paid users. - Header logo (applicable only for Minimal theme) can be customised by free and paid users. - Footer text can be customized by free and paid users. - Footer logo can be customised only by paid users. - Disclaimer and report abuse will always be displayed in the Formfacade share link.
The order number is not appearing on my customer email and whatsapp
You can use the #${ORDERID()} formula in the email subject or WhatsApp message setup to include the order number.
I couldn't assign different points for every answer
Hi Kokila, you can use the Formfacade - Assign points addon to customize your existing google form and add score calculations. You can then make the edits directly using the Formfacade Editor. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > update the points for different answer choices and click Save. Repeat the steps for the questions in the form.
The hyperlink underneath the field "please click on the link below to begin the behavior and cognitive tests" is showing up in white fonts on the form. If you look at the edit version, it's showing up in a dark blue font color.
Hi Sophie, the hyperlink is displayed correctly (see screenshot below). The color of the hyperlink depends on the primary color that you have selected in your theme settings.
Hi, I am wondering if there is a way to access forms that have been deleted? I have a number of forms that are closed and that I am no longer using. I would like to delete them, but want to be able to access them if an issue comes up with a client. Thanks for your help!
Hi Erica, you will not be able to access deleted forms. If you are no longer planning to use the closed forms, you can export the responses to google sheets and then delete these forms. This will allow you to have access to the submitted responses that you can check if an issue comes up with a client.
I can't syn google form please introduce me how to fix it
Open your form in google forms > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes. If you face any issues, please share a screenshot of the error.
Not able to edit
Hi Shashank, Neartail supports only public forms. You have added file upload questions in your google form that requires users to login. You must convert the google forms file upload into html file upload using the Neartail addon.
When using signature does doe the signer have to have a google account?
Formesign supports only public forms. The respondents don't have to login to view the form and complete it. You can enable the google one tap signin to autofill the contact details such as name, email.
I can't change the form's language. I want to have "other" translated to the Dutch "anders"
Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the multiple choice question to select it > click on the settings gear icon > Question settings page will be displayed > click Placeholder > add "anders" in the placeholder option and click Save. If you have enabled the other option for this question, "anders" will be displayed as the placeholder text.
I was wondering if there was an auto-response setting where customers who place an order automatically receive a confirmation email?
You can setup your form to automatically send a confirmation email when customers place an order. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html
i dont see the Scorecery.
Hi, Scorecery addon has been renamed as Formfacade - Assign points addon. You can use the link below to install the addon and then customize your google form to add score calculations. Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
I am unable to attach an e-signature to my form
Hi Katelin, Formesign supports only public forms. You have enabled collect email address with verified input option in google forms. Please use a short answer question with email response validation or collect email address with responder input option. You can then click on the addon icon > click Formesign > click Configure esignature > enable esignature, click Proceed > Formesign Edit page will open in a new tab > edit the form as required > click Share > In the Share page, copy the short link and share it with your users to collect responses.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html