Ask questions about our products
I don't like Google Forms, but I love your product. I use your forms to sell products, not food. Do you have a form builder that is payable that I can use without having to start in google forms?
Hi Rachel, you can use the Neartail templates to create your order form. https://neartail.com/order-forms/index.html You can pick a template to create your form, edit it to add your products, enable payments and then share the Neartail link with your users to collect orders.
When we are updating the status of someones order, we put notes for our staff so they know what is left to fulfill, but our customers are seeing the notes. Is there a way to shut that off so only we can see the notes and not them?
Currently, Neartail does not have the option to add internal notes visible only for your team. You can only add comments to the order that are visible to both staff and customers.
I acidentally added sections to my form, but I want to delete them. How can I delete them without deleting the questions and answer choices?
Hi Julie, you can use the merge option for this. In the Neartail Edit page, click on the section title to select it > click on the Merge with above icon (see attached screenshot).
How do I add applepay onto my order form? at the moment I use stripe for payment, however to implement apple pay, I need to import a code into the domain for verification
Hi Sarah, Currently Apple Pay is not supported. This feature is part of our roadmap. We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as Cash App, Lydia, cash on delivery, bank transfer, check. If you enable automated payments, then you will have to pay the transaction fees charged by Stripe / Paypal.
I would like to add another team member email so they can access the forms as well. How do I do that and is there an added cost?
Hi Abigail, you can add another team member as a collaborator in Neartail to provide access. Please note that they will need to subscribe to the paid plan using their email account to access the forms after the trial ends. Neartail order form individual plan https://neartail.com/google-order-forms/pricing.html Neartail Team plan https://neartail.com/enable/pricing.html
I am unable to open the add-on and assign unique point values to each answer choice for multiple choice questions on my google form.
Hi Jeffrey, what is the issue you are facing with the addon? Are you getting any error messages? Please share the relevant details. Useful posts for your reference. [1] Are you unable to install the addon? https://near.tl/support/forum/formfacade/i-cannot-apply-the-add-on-into-my-form.-O5Bc0VTFu_ZSo8IxSYd.html [2] Are menu options missing when you click on the addon? https://near.tl/support/forum/formfacade/not-getting-menu-options-with-formcade-add-on-for-.-NxM3OzicNN2c1ACn-CI.html [3] Are you not able to assign points and configure score? https://near.tl/support/forum/support/hi-team-is-it-can-auto-generate-the-score-point.-O7vssQkRXk-4-MUDI82.html
I can't seem to find where I can change my logo photo. I went through a name change with my business and need to see if I can change the logo on my order forms thank you.
Hi Rita, To change your logo, login to Neartail using the registered email > click on the form to open it > Edit page will be displayed > In the Edit page, click on the profile name in the top right corner > click Change theme > Theme settings will be displayed in the Preview page > click Page > upload your logo and click Save.
i installed the near tail, when i go to the option near tail there should be an option create order form. However, I dont see this . please help
Hi - There are two options to create your order form: [1] If you have already created your form in google forms, you can use the Neartail addon to add amount calculations and enable payments. Neartail order form addon https://workspace.google.com/marketplace/app/neartail_order_form/743172720058 [2] If you haven't created your form yet, you can use our Neartail templates to create your order form. Neartail templates https://neartail.com/order-forms/index.html
Can we not import questions in neartail? The same way we can when working in Google Forms directly?
Currently, Neartail does not offer the option to import questions from other forms. You can only copy an existing form and then edit it to add, delete, or update questions.
Removing the browse option on my page
Instead of the standard call to action buttons (Order now, Browse) in the home page, you can choose the form as button to add links to specific forms as call to action button. Instructions below. Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Website > click Edit website > Your near.tl website home page will open in a new tab > click on the Edit page button in the bottom right corner > Home page settings will be displayed > select Forms as buttons > Select the order form from the list and click Add (if required, repeat the steps to add multiple forms) > click Save.
not having the menu options
Hi - If you open your form in Google Forms, click on the addon icon and select Neartail (or any Google Workspace addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few minutes after opening your google form (wait for the form to load); the addon menu options will be displayed.
After the 7-day trial period, will my form be accessible to me and others still trying to make orders?
Hi Alex, Neartail is a paid product with a 7 day free trial. You get the first 20 orders free during this trial period. If you would like to continue using Neartail after the trial ends or collect more than 20 orders, you will need to subscribe to the paid plan.
I created a form using FormFacade but when participants tried to open the link this message appeared: This form is not publicly visible. It requires Google signin to submit form (or to upload files). Learn how to disable login to get it working. Or, write to formfacade@guesswork.co if you need help.
Hi Nouf, you are getting this error because the google form has been deleted. Please restore this from the Trash folder if it has not been permanently deleted. Otherwise, you will have to create a new form.
Is there any way to have this eyesore of a disclaimer "This content is neither created nor endorsed by Formfacade. Report Abuse" removed? It is ruining the form we have created and future forms we will be creating. That was never there before and we're paying for this.
Hi - If you use the Formfacade share link to collect responses, the disclaimer and the report abuse option will be displayed and it cannot be removed. You can choose to embed the form on your website to remove it from the form. Related announcement: https://near.tl/support/forum/announcement/new-updates-to-enhance-form-security.anc-2dc67a24-484d-4899-aaa0-384be6096aba.html
My website is still not working. No one can pay online. Please fix this problem. Also, when clicking on the cart and then clicking proceed to check out, it just goes back to the beginning of the website. This should be an easy transaction. I'm losing business.
Hi Linda, you have mapped the home page as the checkout page in your form. That's why users are taken to the home page when they click on the proceed button in the cart page. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the 9 dots grid icon on the bottom right corner at the end of a section (see screenshot below) > select the preferred page for the "Configure the checkout page" option and click Save.
Needing to add a Delivery Option to the form only if the total is above $30. Then give an option for Delivery for a $10 fee. Is this possible to do? If not, would like to add an option for someone to select a "Delivery" as an option and apply a $10 fee if chosen.
Hi Amanda, you can set up your form to provide a pick up, delivery option and charge a delivery free based on the selected option. Currently, we do not have the option to disable the delivery option based on order amount, but we can dynamically set the minimum order amount and add a response validation to enforce it. Please follow the steps below to set up the pick and delivery options. Add pick up, delivery option Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Email question to select it > click on the + Add question icon to add a new question below the selected Email question > enter the title "Delivery or Pick up", select Multiple choice question type > enter Delivery and Pick up as the two answer choices in that order. Set minimum order amount In the Neartail Edit page, click on the + Add question icon to add a new question > enter the title "Min order amount", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > click Get help > paste the below text and click Create > the formula to set the minimum order amount will be added in the Calculate option > click Save. CHARGE(Delivery or Pick up, 30, 0) Calculate delivery fee In the Neartail Edit page, click on the Add price field icon > select Delivery fee, click Next > select Custom calculation, click Next > enter the below text and click Create. CHARGE(Delivery or Pick up, 10, 0) Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Add response validation for order amount In the Neartail Edit page, click on the Order amount question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the validation option > select Number > select Greater than or equal to > enter 30 and click Save. If you prefer, you can add a custom error message. Please try this and confirm.
Is there a way customers can search my order form on the internet?
Hi Pam, near.tl website is indexed by the search engines. Since you have created a near.tl website for your account, your users will be able to search and find your order form on the web.
In a dropdown menu, how are the different prices attached/assigned to the items?
Hi Bruce, you can use the Add product option in the Neartail Editor to setup items with price. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the add product icon > enter the product title > select Sold by Variants for the product type > enter the different option as variants > click on the settings gear icon > Product settings page will be displayed > click Variant price > enter the prices for different variants > if required, enable the "Allow users to select multiple variants" option > if the users can select only one quantity for each variant option, you can delete the default quantity options 2, 3, 4, 5 and click Save.
Cannot fine the menu to calculate score and configure
Formfacade - Assign points is an addon for Google Forms. You can install it from the Google Workspace marketplace (see link below). Once you install it, open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score to assign different points for answer choice and add score calculations in your google forms. Note: [1] If you have logged in with multiple google accounts in your browser, sometimes the addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account, install the addon and then configure your form. [2] If you open your Google Form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option is displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); configure score and other addon menu options will be displayed Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Demo video (Score calculations) https://youtu.be/zberDwRdLv8
HI TEAM, IS IT CAN AUTO GENERATE THE SCORE POINT ?
You can use the Formfacade Assign points addon to assign different points for answer choices and add score calculations in your google forms. When the user completes the form, it will automatically calculate the score based on the points assigned for the answer choices. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page and Google Forms. You can also sync responses to Google Sheets.
i need to create a quiz using a google form and for every question there will four answers and these four answers are correct but those options have different marking. how can i do this
Hi Palle, You can use the Formfacade Assign points addon to assign different points for answer choice and add score calculations in your google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page and Google Forms. You can also sync responses to Google Sheets.
Hi there I have removed test survey responses in my Google form but they are still showing in Formfacade under abandoned and submitted. Is there a way to clear these down before the survey goes live? Thanks
Hi - To clear the abandoned and submitted responses in Formfacade, you will have to manually delete them in Formfacade. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled. Note: Deleting responses in Formfacade will not reset the unique response number generated after submit.
Why isn't my payment showing up on my bank account?
Hi Beronica, If you enabled Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. You can refer to the Stripe help article for payout schedules (see link below). Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe. Payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules
error in delivery calculation, the logic I require is order $75 and above to have FREE delivery else a $12 delivery fee will be charged. however the cart shows weird numbers like delivery $12 X 12 however the
Please make the following changes to fix the issues with delivery calculation. [1] If you add any dollar amount in the description for a question, it will be used in the amount calculation. Since you have added "Free delivery for orders above $75, else a $12 delivery fee will apply" in the description, this question is being considered as a product with a price of $12 and used in the amount calculation. To fix this, you can remove the dollar amounts in the description or, if it is a must, then you can use the currency code or words instead of the $ currency symbol. For example, "Free delivery for orders above 75 dollars, else a 12 dollar delivery fee will apply". Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the "Select Delivery Option" question to select it > click on the description and update it to "Free delivery for orders above 75 dollars, else a 12 dollar delivery fee will apply" > I'd recommend you to change the question title to "Delivery Fee" instead of using "Select Delivery Option" [2] The delivery fee is based on the order amount. So, the delivery fee question must be added after the order amount question. You must rearrange these two fields in the form. In the Neartail Edit page, click on the "Delivery Fee" question to select it > click on the settings gear icon for this question > Question settings page will be displayed > click on the rearrange questions icon next to the Save button in the bottom right corner > drag and drop this delivery fee question below the order amount question. [3] You must add the order amount and delivery fee to calculate the total amount. In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Please try this and confirm.
I am setting up the order form, bakery style, and when I choose variation. It started out giving me the variation option and now it isn't.
Hi Joshua, when you add a product, you can select the Sold by Variant product type to setup items that come in different sizes, flavours etc. Add product with variants Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add product icon > enter the product title, select "Sold by Variant" for the product type > enter the variants, price to setup the product. Please refer to the example in the attached screenshot. Your form has two products with variants -- Sourdough Chocolate and Sourdough Cinnamon. If you are facing any issues with these products, please share the relevant details and we will check it.
Trying to add payment option Venmo to the form but when you click on it, it takes you to Paypal and not Venmo
Hi Amanda, the setup for both PayPal and Venmo automated payments is done through PayPal, as Venmo is a service provided by PayPal. To enable automated Venmo payments, you need to connect your PayPal Business account. Enable Venmo Payments Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the submit (Place order) section > Button settings will be displayed > click Enable payments > The payment options supported in your country will be displayed > click on the "Configure" link for the Venmo option listed under Automated payments > You will be redirected to connect your PayPal Business account. Follow the prompts to complete the setup and click Save. Note: Reference Transactions option must be disabled for automated Venmo payments. Instructions below. Log in to PayPal: Go to the PayPal website and log in to your account > Go to the Account Settings: Click on the gear icon (Settings) at the top right corner of the page. > Access Payments Settings: In the Settings menu, go to the “Payments” tab. > Manage Pre-approved Payments: Click on “Manage pre-approved payments.” > Find Reference Transactions: Look for the section related to Reference Transactions or recurring payments. > Disable Reference Transactions. Once you have connected your PayPal Business account, users will be able to make payments via Venmo. The payments will be processed through PayPal, and you will be able to see the transactions in your PayPal account.
Hi there, at the moment when a customer submits and order and pays through Stripe, I have to log into Stripe and manually 'capture' the payment. Can you please tell me how I go about updating my form so it chargers customers on the spot when they place the order? thank you
HI Sarah, If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the settings gear for the Place order (submit) section > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.
How to fix neartail please contact admin. There are no payments available
When you enable payments in your form, you must configure at least one of the automated or annual payment methods. Otherwise, an error message will be displayed when the user submits the form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the Submit section > Button settings page will be displayed > disable the payments or configure one of the payment methods and click Save.
I added points to all my quiz questions, and i want to add a scoring rubric once the total score is calculated. How do I do this? And, I want to make sure when I send this out to my users, they will not have to sign into Google, but can simply respond to the quiz. Please advise?
Hi Devorah, Formfacade supports only public forms. When you use the Formfacade share link or the embed code to collect responses, users can complete the form and submit it without login. I have replied to your other post with the instructions to add the score calculations and the conditional message based on score. Please refer to the link below. https://near.tl/support/forum/formfacade/i-cant-figure-out-how-to-score-my-quiz-heres-the-r.-O7fDja9n9DZHizYRav3.html
I cannot figure out how to calculate the totals for each section of this assessment. I tried to set it up so that the answers are weighted (Strongly Agree = 5 pts. Agree = 4 pts. Neutral = 3 pts. Disagree = 2 pts. Strongly Disagree = 1 pt.). I would like assessment takers to be able to review their results immediately after taking the assessment. I want them to be able to see what they scored for each section as well as their overall score.
Hi Sara, You can use Formfacade - Assign points to assign different points for answer choices and calculate scores in your form. Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question in the Trust section in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Trust Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate Overall Score At the end of the form, add another short answer question for the overall score. You can use the POINTS() formula to add the points for all the questions in the form to calculate the total score. Display scores on submit You can customize the confirmation message to include the calculate scores. Select "Custom message" for the Submit section. You can use the @ icon in the message editor to include the section scores and the overall score.
como consigo embaralhar a ordem das perguntas em um formulário? é possível?
Yes, you can shuffle the order of questions. Open your form in google forms > click Settings > click Presentation > enable Shuffle question order > click on the addon icon > click Formfacade - Assign points > click More options > click Update to sync the changes with Formfacade.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html