Ask questions about our products
Can we group questions and create a sub-score for a grouping? We have 57 questions and those questions go into 12 question categories. We want to score the entire set of questions, but also be able to group and score the groups so that in the report we can provide specific feedback bespoke to how the respondant answered the questions in each group.
Yes, you can use the Formfacade - Assign points product to calculate category scores. You can either use our templates to create your form or configure your existing google form using the Formfacade - Assign points addon. Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score and follow the prompts. Assign points, category In the Formfacade Edit page, click on a question to select it > click on the settings gear icon for that question > Question settings page will be displayed > click Answer > assign the points for different answer choices > click Score category, enter the category name (For example: Communication) and click Save. Repeat the steps for other questions in the form. Calculate category score In the Formfacade Edit page, click on the + icon to add a short answer question > enter the title (For example: Communication score) > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the following formula POINTS(CATEGORY, "Communication") in the Calculate option and click Save. Note: The formula for calculating the category score is POINTS(CATEGEORY, "category_name") where category_name is the category assigned for the questions. This is case sensitive; the name included in the formula must exactly match the name assigned for questions. You can calculate as many category scores as needed. Formfacade Assign points demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
Is there a free version of file upload? I have tried finding this information on your website and there is only provided info on the paid versions. If you could provide info on if there is a free version of file upload, and how the product features compare to paid versions, that would be extremely helpful. Thanks!
Formfacade File upload is a paid product with a 7 day free trial. There is no free version of file upload. When you install the addon / create your account, we automatically enable a 7 day trial. You get the first 20 responses free during this trial period. If you would like to continue using it after the trial ends or collect more than 20 responses, then you will need to subscribe to the Formfacade File upload plans Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html
submit failed, amount not configured correctly ERROR MESSAGE
You have deleted the field with the calculated amount. That's why you are getting an invalid amount configuration error when you try to submit the form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add price field icon > select Order amount, click Next > select Standard calculation using TOTAL() formula, click Next > click Create. You can then submit a response and test the form.
I do not have a problem, but I do have a question about your cancellation policy. If I purchase a monthly subscription, can I cancel my subscription at any time if I need to?
Hi Rose, When you subscribe to the paid plan, you can choose either the monthly or annual option. The monthly subscription is automatically renewed each month, and you can cancel anytime. For example, if you subscribe to the monthly plan today and cancel it after three weeks, your subscription will remain active until the end of the subscription period on November 30. The annual subscription is a 12-month commitment and is non-refundable. For example, if you subscribe to the annual plan today and cancel it after 8 months, your subscription will remain active until the end of the subscription period on October 30, 2025. We use Stripe for subscription payments, and it is set up to automatically send a reminder email 3 days before a subscription is renewed so that you can choose to continue using it or cancel it if you no longer need it.
Is it possible to export the raw data from a Neartail form? i.e. if I could have the below for each product, that would be very helpful. Neartail Item ID Neartail SKU Description Price
Neartail currently doesn’t offer an option to export product data to Google Sheets. Could you please tell us why you would like to export it and how you plan to use it?
Hello, when my form is completed I get a notification in the inbox of mobile app. If I click on the message in the inbox I can type a message there. When I click on “send” is the message being sent somewhere or it just stays in the inbox as a record? Also, if I log into the app on two devices at the same time with the same log in ID can both devices gain access to the inbox? Thanks!
If you have enabled the option for the users to edit the response and participate in the workflow, then the messages that you type and send will be visible for the respondent as well. Otherwise, these messages will be visible only for the collaborators with access to the form. If you login to the mobile app using the same email account on different devices, then the notifications will not work properly, but you should be able to view the responses in the Inbox.
We have a question that the user must select a date from the calendar date selection feature. In our google form, it shows mm/dd/yyyy as the format. However, in formfacade it is presenting as dd/mm/yyyy which is not correct. We are unable to change this.
The format used for date fields in the form will be based on your browser or device settings. To format the date in the response summary, email, or confirmation message, you can update your locale settings. Login to Formfacade > click on the form to open it > Edit page will be displayed > click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click Advanced > update the Locale details and click Save. Note: English and English (US) refers to the US locale with mm/dd/yyyy date format. If you would like to use a different date format, you can choose the respective locale. I'd recommend you to use the Chrome browser to update the language settings so that all these locales are displayed in the Locale option in the Formfacade Form settings page.
Hello, I am reaching out regarding our current Premium Plan with the Assign Points feature (Scorecery), associated with the account email "robots@ism.lt." This plan now has a monthly response limit of 200. When we initially subscribed last year, the plan included a 1000-response monthly limit, which perfectly suited our needs. We primarily use these forms during two peak periods: in December and January (winter) and in April and May (spring). For the rest of the year, our usage is minimal or almost non-existent. Because of this pattern, it would be highly beneficial if we could maintain or increase our limit to allow up to 1000 responses in the peak months without additional charges. In total, we only need around 2000 responses annually, and sometimes we may require up to 500 responses in a single month. However, with the current 200-response cap, our operations are significantly restricted. Could you consider providing an option where the total responses are averaged across the year? This flexibility would prevent blocking during our peak usage months without requiring us to move to a more expensive plan. Thank you for your understanding and for any assistance you can offer to accommodate this usage pattern. Best regards, Ina Ruskiene info@in-bigdata.com
I would like to add a open-ended box for ppl to add notes to a checkbox question on my form.
Hi Seema, if you would like the users to enter their answer instead of selecting an answer from the list of available choices for checkbox or multiple choice question, then you can enable the "Add other" option (see attached screenshot). If you would like to collect additional information for the selected answers, then you can add a short answer or paragraph question with a placeholder text that provides a hint/instruction to the user.
I want user to login and fill the form for authenticity. Please revert back as early as possible, if the option can be enabled. If it is so, I can go for premium purchase for upcoming years to use it in out institute. Thanks.
Hi Vinoth, Formfacade supports only public forms. We do not have the option to restrict access to specific users or require users to login to view and submit the form.
I'm investigating purchasing your HIPAA integration. In trying the free version to assess funcitonality, I see the logic I have in Google Forms isn't coming across. For example, for the therapist information, the client picks which counselor they will see and when they hit next the form goes to the section designed for that clinician. Does Formesign permit that kind of logic?
Hi Aron, the conditional branching logic set up using the go to section based on answer option will also work in Formesign. If you customize your existing google forms using the Formesign addon, the go to section based on answer settings will also be applied. However, if you use the import form via url option in the Formesign website, these settings will not be automatically applied in the new form. You will have to configure them using the Formesign editor.
How can I view all the responses from my form and not just the required ones?
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a submitted response to view all the questions with the answers submitted by the users. You can also view the responses in google forms and the linked google sheets.
I need our forms replies to come back to our email or to google, not an account on your website. Is this possible?
Hi Stephen, When you use the Formfacade share link or the embed code to collect responses, the responses submitted by the users will be recorded in both Formfacade and Google Forms. You can also sync the google forms responses to google sheets. When you subscribe to the Formfacade Enhance paid plans, you will also be able to set up email notifications for new responses to be sent to your email. Formfacade Enhance plans https://formfacade.com/enhance/pricing.html
our form doesn't flow to the gsheet that is set up with the google form
When a user fills the form and submits it, the responses should be recorded in both Formfacade and Google Forms. If the responses are recorded correctly in google forms, but not synced to the linked google sheets, then you can unlink the sheet from the form and sync it again. Open your form in Google Forms > click on the "Responses" tab > click on the three dots More icon > select Unlink form > click on "Link to Sheets" and create a new spreadsheet or select an existing sheet to sync the responses. Please note that sync to Google Sheets is a Google Forms feature. If the response is not recorded in google forms, login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > click on the three dots more icon > click Edit > the response will open in new tab > submit the form to check if you are getting any error messages and share it with us.
Hello, I want to add a calculated, read-only question to my Google Form. NOt have it hosted on your side. Based on the test, I am unsure if this is possible. Also, we would need this as a registration for a 1-time event for 2 months, so I would only need the tool for a month and your pricing page does not say whether or not this is cancellable monthly. Could you please help with these things? Thank you, Viktor
Hi Victor, Google Forms does not support calculations or field permissions. You can customize your google form using the Neartail addon to calculate the amount and collect payments if needed. Please note that you must use the Neartail share link or the embed code to collect responses; otherwise, customization and calculations will not work. When use the Neartail link, the responses will be recorded in both Neartail and Google Forms. When you subscribe to the paid plan, you can choose between a monthly or annual option. The monthly subscription is automatically renewed each month, and you can cancel it at any time. If you cancel, the subscription will remain valid until the end of the current billing period. The annual subscription is a 12-month commitment and is non-refundable. If you only need it for a short term, it's best to choose the monthly plan, use it for 2 months, and then cancel before it renews for the 3rd month.
No options except the help one are showing up
If you open your form in Google Forms, click on the addon icon and select Formfacade (or any addon) immediately, sometimes only the Help option is displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few mins after opening your Google Form (once the form is loaded); Embed and Customize menu options will be displayed.
I have deleted question in Google Form cant use Ctrl+Z to retrive question how to recover deleted question
When you delete a question in Google Forms, an "Item deleted" message will appear in the bottom left corner, along with an Undo option. You can click Undo or use Ctrl+Z to recover the deleted question. However, if you refresh the page, the deleted question can no longer be recovered. Please note that Google Forms does not support versioning.
I am attempting to tabulate questions in a google form. The form is a survey. I need to tabulate & score individual sections, as well as a total. I would also like to add in section percentages and total percentages but am not sure if this is possible. I have watched countless videos but still need help. I appreciate any and all support.
Hi Holly, you can use the Formfacade - Assign points addon to tabulate and score individual sections in your Google Form survey. Here’s how you can set it up: 1. Assign points: For each question, you can assign different point values based on the answers. In the Formfacade Edit page, click on the question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > assign the points for different answer choices and click Save. Repeat the steps for other questions in the form. 2. Calculate Section Scores: At the end of each section, add a short answer question with POINTS(SECTION) formula to calculate the section score. In the Formfacade Edit page, click on the last question in a section to select it > click on the + new question icon to add a question below the selected question > enter the title > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option and click Save. 3. Calculate Total Score: At the end of the form, add another short answer question with POINTS() formula to calculate the overall score. In the Formfacade Edit page, click on the last question at the end of the form to select it > click on the + new question icon to add a question below the selected question > enter the title "Overall score" > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS() formula in the Calculate option and click Save. 4. Calculate Percentages: To calculate percentages, you can multiply the calculated section score by 100 and divide it by the total possible points for that section. In the Formfacade Edit page, click on the section score question in a section to select it > click on the + new question icon to add a question below the selected question > enter the title > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the below formula in the Calculate option and click Save. If 60 is the total possible score for this section, then the formula would be: (Section Score / 60) * 100 where "Section Score" is the name of the short answer question with the calculated section score. You must type @ and select the question from the list when adding the formula in the Calculate option. Replace 60 with the total possible score. 5. Display Scores and Percentages: You can customize the confirmation message to display the calculated scores and percentages after submission. For detailed instructions, please refer to the demo video: https://youtu.be/zberDwRdLv8 Once you have setup your form, you must use the Formfacade share link to collect responses. Otherwise, the customization and calculations will not work. If you have any specific questions or need further assistance, feel free to ask!
we are doing a ballot and want to hold peoples card details for future payments rather than take their payments immediately
Hi Sophie, Neartail does not support storing card details for future payments. We have integrated with Stripe for card payments. You can either process payments immediately when a user submits the form or get payment pre-authorization when a user submits the form and collect payments anytime within the next 7 days.
Hello, can the description field be added to the summary of the form sent by WhatsApp? What should I do?
Currently, the WhatsApp message summary includes only the questions and their corresponding answers. The description cannot be included in the WhatsApp message.
May I know how to use the QUANTITYIN function.
QUANTITY() You can use this formula to calculate the total order quantity for the products in the form QUANTITYIN("category_name") You can use this formula to calculate the order quantity for the products in the category_name page. For example, if you have a create a page with Vegetables as the page title, you can use the QUANTITYIN("Vegetables") to calculate the order quantity for the products in the Vegetables page.
Missing Email confirmation. There used to be an email option for us to send an order confirmation to the user. We no longer see this. Has the menu changed?
Send confirmation emails to customers Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to complete the setup. Email content You can customize the message to include payment details, delivery instructions etc and use either of these formulas in the email message to show an order summary. You can also click on the @ icon in the message editor to include specific fields in the email. ${BILL()} This will show a summary of the products ordered in the bill format. It will include the product name, quantity, unit price and amount. ${response()} This will show a summary of all the answers in the form (products ordered + other fields in the form such as contact details, address etc)
can we only pay for one month and cancel the plan? and will i get all the benefits of the data bases?
When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non-refundable. If you need it just for 1 month, then you can choose the monthly plan, use it for 1 month and then cancel the subscription before it is renewed for the 2nd month. When you cancel your subscription, it will be valid till the end of the subscription period.
hi i was creating the below mentioned form and i was done with it and wanted to submit it to whatsapp how do i do that
Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the settings gear icon for the Submit section > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number. Once configured, the number cannot be changed. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually.
I want to edit name but can't do it
Hi Chetam, Could you please clarify which name you are trying to edit? Are you referring to the form title, header text, footer text, or something else?
hi, when we set the field as mandatory * remarks, when customer did not fill up the info and click submit, the system will pop up as as msg showing that this is mandatory part, can we change that system pop up language or wording? if yes, how to change it?
The error messages for mandatory fields cannot be customized. You can update the language in the form so that this error message is displayed in the selected language. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, scroll to the bottom of the page > click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred language and click Save. The default error messages, button text, informational messages will be displayed in the selected language. If you need to provide specific instructions, you can add a description or hint below the question to guide your customers on what is required.
Embed HTML This form cannot be embedded because it makes use of File Upload questions.
Google Forms with file upload question requires users to login to view and submit the form. You cannot use the Google Forms' iframe embed code to embed google forms with file upload. If you would like to embed this form, you can use the Formfacade - File upload addon. Open your form in google forms > click on the add icon > click Formfacade - File upload > click Configure form > click Yes to convert Google Drive upload into HTML upload > click Proceed > Formfacade Edit page will open in a new tab > click Share > In the Share page, click Embed > select your website platform, click Next and follow the prompts to embed the form on your website. Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Formfacade - File upload pricing https://formfacade.com/file-upload/pricing.html
Am not able to make bilingual form !
If you need the form in multiple languages, you will have to create separate forms for each language. You can update the language in the form so that the messages, button text, informational messages are displayed in the selected language. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred language and click Save.
Is it possible to edit the SKU or item ID to match my own SKUs instead of being auto populated?
Neartail generates a unique ID for each product. This ID cannot be changed.
When I click on the cart icon at the top left of the form, the button says "Adults" and navigates to that question in the form, instead of going to "Total Amount Due". How do I change this?
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon in the bottom right corner at the end of a section > Show categories settings page will be displayed > select the preferred checkout page and click Save.
Hola, quisiera saber si compro un plan de TB, y si el archivo que suben las persornas es menor puedo tener mas respuestas??
Hi Don, You can collect a total of 3000 responses per month in the 1TB file upload plan. You get a total file storage 1TB with a max file size of 1GB per file. If you would like to collect more than 3000 responses per month, you can upgrade to the Formfacade Team plan.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html