Hi Lawrence, the footer cannot be removed, but you can customize the footer text. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Enter the required text in the Footer option (replaces "This site belongs to...") and click Save.

You have subscribed to the Formfacade 10gb File upload plan. Open your form in google forms > add your team member as a collaborator in google forms > click on the addon icon > click Formfacade - File upload > click More options > click Update or Customize to sync the changes with Formfacade. Collaborators can login with their google account and click on the link to access the uploaded files. You can also setup the form to automatically sync the uploaded files to your google drive folder when the user the submits the form. You can add your team member as collaborator in this drive folder to provide access to the uploaded files. Sync to Google Drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html

You can add a customized product with a set of predefined options and allow users to select their preferred choices. Currently, Neartail does not offer the option to collect open-ended text, such as a name, jersey number, etc., for customizable products. The workaround is to add a paragraph question below the order summary section in the form. Users can enter any customization requests such as name etc when they place their order. In the Neartail Edit page, click on the + add question icon > select Paragraph question > enter the title "Customization Requests". You can keep this field as optional so that users choose to answer if required.

If you have created your form in google forms, you can use the Neartail addon to add calculations and enable payments. But, if you would like to use all the order form specific features that Neartail supports, that you should use the Neartail templates to create your form.

Yes, once you subscribe to the paid plan, you will have access to the customer portal to update your card and mange your plan.

Hi Rhonda, There are two ways to set up your form. #1 If you are planning to create a multi-page form with separate pages for each of the 4 areas, then you can choose to use the POINTS(SECTION) formula to calculate the section score. Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score and follow the prompts to assign points. Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. In the Formfacade Edit page, click on the last question in the first page in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. -x- #2 If you are creating a single page form with all the questions for the 4 areas in the same page, then you can assign categories to different questions and calculate the category scores for each areas. Assign points, category In the Formfacade Edit page, click on a question to select it > click on the settings gear icon for that question > Question settings page will be displayed > click Answer > assign the points for different answer choices > click Score category, enter the category name (For example: Communication) and click Save. Repeat the steps for other questions in the form. Calculate category score In the Formfacade Edit page, click on the + icon to add a short answer question > enter the title (For example: Communication score) > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the following formula POINTS(CATEGORY, "Communication") in the Calculate option and click Save. Note: The formula for calculating the category score is POINTS(CATEGEORY, "category_name") where category_name is the category assigned for the questions. This is case sensitive; the name included in the formula must exactly match the name assigned for questions. You can calculate as many category scores as needed. Formfacade Assign points demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252

Hi Kira, The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access to your team. Please note that the collaborators will have to subscribe to the paid plan using their email account if they would like to continue using it once their trial ends. Note: If you just need to provide access to the responses, you can sync the responses to google sheets and add your team as a collaborator in google sheets so that they can view the submitted responses. Similarly, you can add them as a collaborator in your google drive folder with the signed documents.

Hi Mahmoud, If you open your form in Google Forms, click on the addon icon and select Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few mins after opening your google form (once the form is loaded); Embed and Customize menu option will be displayed.

HI Haley, you can either use the POINTS or SUM function to calculate the overall score. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Total score question > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter POINTS() in the Calculate option and click Save. Once you fix the total score formula, the conditional message work well. Instead of POINTS, you can also use the SUM function. Syntax SUM( question#1, question#2, question #3, ...) where question#1, question#2, question#3 are questions you want to add. You must type @ and select the required field from the list to include them in the formula above. Currently Formfacade supports conditional message based on total score only. We do not have option to setup the conditional message for each section score.

Hi Sheena, when you subscribe to the paid plan, you can choose the monthly or annual option. If you need it only for a short term , you should choose the monthly option. There is no lock-in period for monthly subscriptions. You can cancel your subscriptions any time. Annual subscription is a 12-month commitment and is non-refundable. When you cancel your subscription, it will be valid till the end of the subscription period.

Hi Carrie, you have closed your form in google forms. If you would like to customize your form using the Formfacade addon, then you must enable the accepting responses option in google forms. Otherwise, you will not be able to edit the form, collect responses or manage responses in Formfacade. Open your form in google forms > click Responses > enable Accepting responses > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade.

Hi - Could you please provide details about the specific issues you're facing along with the link for your donation form? This will help us assist you better.

HI Tiffany, login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > select Redirect to webpage from the dropdown list for the submit section > enter the website url > you can the submit a response to test it.

Hi Jodi, Neartail is a paid product with a 7-day free trial. You get the first 20 responses free during this trial period. If you would like to collect more than 20 responses or continue using Neartail after the trial ends, you will have to subscribe to the paid plan.

Hi - If you used the Neartail templates to create your order form, then you will also be able export the Neartail Reports data to google sheets in the following format. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column. If you customize the existing google form using the Neartail addon, the data synced to google sheets will be in the same format as google forms sync to google sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time.

Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > You can make the necessary edits in the form. Please try this and let us know if you face any issues.

You can add a customized product with a set of predefined options and allow users to select their preferred choices. Currently, Neartail does not offer the option to collect open-ended text, such as a name, jersey number, etc., for customizable products. The workaround is to add a paragraph question below the order summary section in the form. Users can enter any customization requests such as name etc when they place their order. In the Neartail Edit page, click on the + add question icon > select Paragraph question > enter the title "Customization Requests". You can keep this field as optional so that users choose to answer if required.

Your account was suspended for sending spam/phishing emails. We sent you an email regarding this.

You should add a short answer question with the title "Name" and mark this question as required so that users have to enter their name to submit the form.

You have created your form in google forms and customized it using the Formfacade - Assign points addon. Since you have removed editor@formfacade.com as a collaborator form this form, you will not be able to make a copy of this form in Formfacade or make edits using the Formfacade Editor. There are two options. [1] Make a copy of this form in google forms and the customize it using the Formfacade - Assign points addon to add score calculations. [2] Add editor@formfacade.com as a collaborator in google form > click on the addon icon > click Formfacade - Assign points > click More options > click Customize or Update to sync the changes with Formfacade. You can then try to make a copy of the form in Formfacade.

Hi Sriram, You cancelled your subscription in September and it expired on 4-October. There have been no subsequent payments associated with your email account. If you are seeing any charges, please share a screenshot of your bank statement along with the last four digits of the card used for the payment. You can send an email to support@formfacade.com

Hi Shirish, you can add collaborators to provide edit access to your team. Collaborators have the same permissions as form owners. If you would like to share the google form with your users to collect responses, you can click on the Send button in the top right corner and choose to use url, embed or email option to share the form. Note: If you are using our addons such as Formfacade, Neartail, Formesign, then you will have to use our share link to collect responses. When the user fills the form and submits it, the responses will be recorded in our Responses page as well as Google Forms.

Hi Tristin, the formula you have added in form is incorrect. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Amount Due field to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > delete the existing formula and enter TOTAL() in the Calculate option > click Save. You can then submit a response to test the form.

HI Michael, there is no active subscription linked with your account. Your subscription could not be renewed on 25-September and the subscription was automatically cancelled since the subsequent retries failed as well.

Set up suppliers Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the product to select it > click on the settings gear icon > Product settings page will be displayed > click Advanced > enable supply chain option > enter the supplier code and click Save. Repeat the steps for other products. Once you have collected the pre-orders, you can use the sales by supplier report that shows the order quantity for each product by supplier. Edit orders When you set up the confirmation email, you can enable the option that allows the user to edit the order and participate in the workflow (view order status, update and message). Please note that this will allow the users to update the order any time. If you would like to enable this option, please follow the instructions below. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list, enable "Allow respondent to edit response & participate in workflow" option and click Next > update the subject and click Next > update the message and click Next to complete the set up. When the user places their order, a confirmation email with the edit response button will be automatically sent. Instead of enabling this edit option, I'd recommend you to just send a confirmation email. If the user would like to edit their order, you can edit it on their behalf. This will allow you to have more control over when the orders can be edited.

If you are using other addons that dynamically update Google Forms, they may not work well with Formfacade, as edits made in Google Forms will not sync in real time. If you are using other addons that work based on submitted responses, they will work well without any issues.

Hi Nicci, if you choose the Customize UI monthly plan, you will be charged $16 per month. The subscription renews automatically each month, and you can cancel at any time. If you choose the Customize UI annual plan, you will be charged $96 when you subscribe. Annual subscription is a 12 month commitment and it is non-refundable. You get a 50% discount on the monthly plan pricing. When you cancel your subscription, it will be valid till the end of the subscription period.

You can check Stripe's availability in your country using the link below. https://stripe.com/global

Hi - You can directly login to Stripe using your registered email account to check the payout status.

You have created your form in Neartail. You must make the edits directly in the Neartail Editor.

HI Marie, When you enable the bulk discounts option, you must specify the amount for different quantities. Since you have set up the unit price (see below), the calculations are not working correctly.