Hi Stephanie, only submitted orders count towards the monthly response limit for your account. Abandoned orders do not count against that limit. An abandoned order is when a customer starts filling out the form, but does not complete the submission. If you subscribe to the Neartail Order Form Basic plan, you can collect a total of 100 responses per month across all of your forms. Neartail Order Forms Pricing https://neartail.com/google-order-forms/pricing.html