When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Formfacade, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the response to view the details > click on the three dots more icon > click Edit > the response will open in a new tab > click Submit and check if you are getting any error or if the response is recorded in Google Forms. Please try this and confirm.

Please send an email to support@formfacade.com with the link for your form or click on the link in the message to report the false positive and unblock the form.