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The field list doesn't appear when I type @ sign in the redirect url input. Why? How can I find the id of the fields?

Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the @ icon (see attached screenshot) and select the preferred field from the list > entryId for the page url field will be added > copy this ${entry###} > click on the submit button settings and use the ${entry###} id in the redirect on submit option. You can then submit a response and test the form.

Asked by Nikoletta Szalai | 6 hours ago
Support
Formfacade
Why doesn't our email teatteritilaukset@italomedter.fi work? It use to, but now it isn't sending any of the orders to that email. This is the second time i ask this question and i need help (and that email to work)ASAP. Thank you

Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? Please check. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Asked by italoorders | 11 hours ago
| 2 Replies
Support
Neartail
I am wanting the payment to be made on the actual order form page not linked to another page. Please show me how to add cart and checkout to the page. thanks

Hi Fiona, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. When you enable the payments in your form, the payment page will be displayed when the user submits the form. They can choose form the payment options you have enabled to make the payment and place their order. Please note that the payment page is part of the same order form. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Asked by fiona sykes | 14 hours ago
Support
Neartail
I'm trying to link payment but when I test it I get this message... âš  Amount is not configured correctly. Please contact your admin to resolve.

Hi - If you are getting an invalid amount configuration error, then it indicates that the correct form field is not mapped for the Amount option in the Summary settings page. Notes for your reference. Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. How to fix this error in your form? You have to map the "Yoga Class Payment" field for the Amount option in the Summary settings page for your form. Instructions below. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > Select the "Yoga Class Payment" field for the Amount option > click Save. You can then submit a response and test the form.

Asked by wigg*******om | 14 hours ago
Support
When a user submits a form he should recieve an e-mail notification (set in "notify respondent") as well as us (set in "notify collaborators"). But sometimes the e-mails for us just stop comming. In the order detail it says "user unsubscribed". What does that mean?

The confirmation and notification emails sent using our products will include an unsubscribe link so that the recipients can opt out of receiving the emails. For example, if the collaborator clicks on the unsubscribe link, then the notification emails will be automatically suppressed for that collaborator. You will see the "User unsubscribed" message in the Additional details section when you view the submitted orders in Neartail Orders page.

Asked by rado*******om | 15 hours ago
Support
i want to add a table in the response section with the help of formfacade. Suggest me the plan and also the tell me the workflow

Hi Delisha, Formfacade, like Google Forms, does not support tables. The workaround is to duplicate sections with fields if you would like to collect multiple entries of the same type.

Asked by deli*******ca | Sep 19
| 3 Replies
Support
Neartail
I noticed that the calendar date, on the order check out form shows a unit price, qty, and amount. How I configure the price?

In the Neartail Editor, you can: [1] add questions to collect answers from your users [2] add products to be sold by quantity, weight, variants or with customizable options [3] add price field for calculating the amount, tax, delivery fee, discount, tip, net amount [4] add appointment to let users book a date, time slot for delivery, pickup etc [5] add images, YouTube videos [6] add title and description to create sections in a page [6] add pages to create a multi page form If you would like to set up an item with price, then you will have to use the add product option.

Asked by Events BlueGhost | Sep 19
| 5 Replies
Support
Neartail
Hi! recently I upgraded to the Neartail basic plan, after trying the free trial, but I don't know how to copy a Neartail template in Google Forms, or to go from a Neartail Editing Form to the Google Forms version of it (because I need the google sheets kind of organization... that I can't find merely on Neartail...). So, summarizing: How can I travel from a Neartail template to Google Forms? - (In the tutorial videos they show a copy button that I'm not seeing, and in the Neartail they show a button to travel to Google Forms that I'm not seeing too...). Thank you!

Hi Patricia, you will have to use the Neartail Editor to edit your form and use the Neartail share link to collect responses from your users. If you would like to sync the responses to google sheets, there are two options: Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column.

Asked by Patricia Miguel | Sep 19
Support
Neartail
i do not get the options to use this extention

Formfacade is an addon for google forms. You can install the addon from the Google Workspace marketplace. Once installed, you will be able to access the addon by clicking on the addon icon in google forms. Note: If you open your google form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); Embed and Customize menu options will be displayed.

Asked by dula*******om | Sep 19
Support
Formfacade
I'm using the order form template for my microbakery and I want to integrate a way for customers to pay directly on the form. How do I do this and how much would this cost in total per month? I've seen premium pricing is $18 a month which is suitable.

Hi Sarah, If you just need to calculate the amount and collect payments in your form, you can subscribe to the Neartail order form paid plan. For advanced features such as custom workflow, reporting etc, you can subscribe to the Neartail enable paid plans. Neartail enable pricing https://neartail.com/enable/pricing.html Neartail order form pricing https://neartail.com/google-order-forms/pricing.html Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Asked by Sarah Byrne | Sep 19
Support
Neartail
Formfacade did not send out email conformation after form submission. "Email respondents warning No destination" in the respondent detail.

Hi Jian, the "Allow response editing" option must be enabled in google forms. Otherwise, Formfacade will not be able to track the email status. Open your form in Google Forms > click Settings > click Responses > enable the toggle button for the "Allow response editing" option > click on the addon icon > click Formfacade > click More options > click Update to sync the changes > You can then submit a response to test the confirmation email. If you face any issues, login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for Email respondents? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Asked by jche*******om | Sep 19
Support
I would like to disconnect SSO via Google and create a new password.

Hi Natalia, Formfacade uses Google Sign-in exclusively, and there is no option to disconnect SSO or create a password for login. You will need to continue using your Google account to access Formfacade.

Asked by Natalia Quiroz | Sep 18
Support
Formfacade
Would like to know a better price plan for a business use

Hi - If you would like to add score calculations in your form, you can subscribe to the Formfacade - Assign points paid plan or the Formfacade Enhance paid plan that includes all the Formfacade products. You can choose the plan based on the expected responses per month and the features that you need. Please refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html

Asked by APV Financial | Sep 18
Support
Formfacade
How to fix the problem: This form has been flagged for phishing, click here to report this form. If you believe this is a mistake, click here to unblock this form.

Hi - We have reviewed and whitelisted your form so that the warning message is removed. Please check now.

Asked by INTRANET SECTUR | Sep 18
Support
Formfacade
New updates to enhance form security

Our current system already scans forms for malicious content and automatically displays a warning message in unsafe forms. However, due to a recent increase in reports of such forms through email and support channels, we are introducing a new Report Abuse option directly within the form. This new feature will make it easier for users to flag any suspicious activity, helping us respond more quickly. Please note that this option will not appear when embedding the form on your website. Additionally, we're working on a future update that will introduce identification verification for added security when creating websites. This will allow us to remove the report abuse option for verified users and forms. We’ll keep you informed about the upcoming security updates.

Posted By Vipin | Aug 31
Announcement