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PKT Jan"2023
Collection
ExtendedForms Id (skip this field)
settings
DO NOT EDIT this field or your score will not recorded.
Email
*
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Employee Id
*
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Name
*
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Team leader name
*
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- Choose -
Sandeep
Khemesh
Aarti
Sunil
Rakesh
Kunal
Rameez
Preeti
Shakti
Alok Kumar
Abhishek Kumar
Adil
Ajeet Kumar
Kanhaiya Kumar
Abdullah
Mandeep Singh Gulati
Bharat Singh Bhati
Manish Kumar
Hifzur Rahman
Anil Kumar
Collection Bucket
*
settings
- Choose -
New Bucket
Mix Bucket
Bad Debts
Who is the founder of PayMe India?
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Mahesh Shukla
Mukesh Shukla
Nitin Sharma
Manav Munjal
Which reference details we can share with customer?
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Left Balance
Sanction Amount
Extenstion amount
All of these
Can customer pay loan within 4 days after loan disbursed in his account?
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No
Might Be
Yes
Depends on situation
Customer doesn't want to add reference to his account, can we provide him loan?
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Might be
No
Yes
All of These
If customer will disconnect the call then where will we dispose in dialer?
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Call Disconnection
Call Back
Not Connected
Not Rechable
In case of extension customer wants to settle his/her loan, then which amount customer supposed to pay?
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Sanction Amount + Normal Interest
Sanction amount
Sanction Amount + Normal Interest + Extended Charge
Interest amount
Which loan details we can share with reference?
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Customer name and phone number
Loan amount left
All of these
Customer city name if reference ask
If customer will disconnect the call then where will we dispose in CRM?
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Call Back
Call Dissconnection
Not Connected
Not Rechable
Which details we should confirm in case of PTP?
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All of these
Mode of payment
Amount
Time of Payment
If customer will confirm that he will pay 2000 rupees at 2PM, what will be the disposition?
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Call Back
PTP
Reference
Depends of Situation
How many days tenure customer can get in payday loan?
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14 min and max 45 days
47 days
14 min and max 45 – 47 days
14 min
Can advisor confirm cibil score to reference?
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Yes
Maybe
Depends on Sitution
No
What is passive listening?
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Providing customer feedback and respond
Involving feedback and interrupting
Not listening customer properly
None of these
How many times should we personalize customer on call?
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4
3
5
1
When we should apologize on call?
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When there is some misshaping as customer place
If there is any mistake from Payme
When customer say that he cannot pay loan
When customer say that he will pay loan and close
How many times we can call reference?
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2
As many times we want
Depends on situation
6
How we will personalize customer on English call if his name is Amrit Tyagi?
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Mr. Tyagi
Mr. Amrit
Tyagi Ji
Amrit Tyagi
What can be barrier to active listening?
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Interruption
Overlapping
All of These
Day Dreaming
What is correct process of hold?
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Permission, Time
Permission, reason
Permission, Time, Response
Permission, Time, Reason
Where can customer raise his complaint?
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Application
Call to customer care
All of these
Email us on Graviance@paymeindia.in
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PKT Jan"2023
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