Start

Shopping Experience Survey

Start

Shopping Experience Survey

We are extremely grateful that you chose to shop with us here at Cocomi.
We would like to ask you a few questions about your experience with us so that we can improve the quality of our services.

This quick survey will take you less than a minute to complete and you will receive a 15% discount code for your next purchase.

Store Location (Applicable for in-store purchase)

Staff ID (Applicable for in-store purchase)

Receipt/ Order Number *

Email Address *

What is your age? *

Below 18

18 - 24

25 - 34

Above 35

What is your gender? *

Male

Female

Prefer not to answer

How many times did you shop at Cocomi in the past 6 months? *

Once

Twice

More than twice

How did you know about Cocomi to shop? *

Social Media (FB/IG/Tiktok)

Reference from friends/relatives

KOL

Random visit(s) in the Shopping Mall

Digital advertisment

For whom did you buy your products at Cocomi? *

Myself

As a gift for my friends or family

Company's rewards

What made you decide to purchase your products at our store? (Select max 3 answers) *

Cocomi has brands/products that suit my needs

Products have competitive pricing

Sales Associates understand my needs and had great services (for stores purchase)

Cocomi has great after-sales services (free return and exchange)

Newness, Fashion Trend

What Cocomi may need to improve to give you better shopping experiences? (Select max 3 answers) *

More product categories, i.e. jewellery

Sales Associates listen to me and better understand my needs

More attractive promotion

More visually appealing (for stores)

Better navigation/ User-friendly website (for online)

What will make you continue to shop at Cocomi? (Select max 3 answers) *

Attractive promotion (e.g discounts)

Price Match Guarantee

Loyalty Program

14 day Free returns and exchange

Outstanding service & professional advice

Social responsibility and sustainability program

What types of promotion and services that are most attractive to you? (Select max 3 answers) *

Shopping vouchers

Complementary gift wrapping service

Buy now, pay later

Free gifts with purchase

14 day Free returns and exchange

Extended warranty time

Complimentary battery change and leather strap cut service

What do you expect to receive as part of our newsletter? *

New Arrival and On-trend Products

Early Bird Specials

Loyalty program

Attractive promotion

Our Social Responsibility and Sustainability program

Thank you for your participation.

Visit us at www.cocomi.com

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Shopping Experience Survey

Click Submit to finish.