HI Tara, If you have enabled the card payments with on-hold option in your form, you can get payment pre-authorization when the user submits the form and then manually collect payments anytime in the next 7 days. You can refer to the demo video below (starting 5:00). https://youtu.be/SCT3rXkR8mM. Collect on-hold payments Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect to collect on-hold payments. Disable on-hold payments You should disable this option to collect payments immediately when the user submits the form. Login to Neartail using the registered email > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, scroll down to the payment section > click Edit > Payment settings page will be displayed > select Disable for the pay on approval option and click Save.

Hi Tara, You have enabled Stripe payments in your form. The payments from your users will be made to your bank account setup in Stripe. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe.