Damage in transit is an unfortunate reality when shipping live baby plants, and we sincerely apologize for the inconvenience and frustration. But fear not! Our partners at TerraNOVA Nurseries will work with you to make things right. 

To file a claim, fill out this form within 24 hours of receiving your order. Based on their assessment of your claim, TerraNOVA may issue a refund, send a replacement, or a combination thereof.  Please note that replacements are only available for entire order damage and single trays will not be re-shipped.