The Ministry of Industry and Commerce is conducting a Client Satisfaction Survey once every quarter. Regular surveys builds foundations to long term success of the Ministry. The Communications and Advocacy Unit will spearhead the exercise using digital platforms and questionnaires.
2. How did you know about the Ministry?
3. Which province do you reside in?
4. Why did you visit the Ministry?
5. Which department have you interacted with during your visit?
6. How often do you interact with the department?
7. How would you rate the quality of services provided by the department?
8. Were your queries or concerns resolved satisfactorily?
9. How clear was the communication during the service delivery process?
10. How was the response from the Ministry?
11. Are the Ministry offices accessible?
12. Were the Ministry staff quick to resolve your issue?
13. Were your emails and letters responded within three
Working days?
14. Your call was answered after how many rings?
15. Is there a proper signage on the Ministry premises? Are offices clearly labelled?
16. Is the Ministry staff available during working hours from Monday to Friday between 07.45 to 16.45?
17. How would you rate the professionalism of the staff?
18. Are you aware that the Ministry has offices in the provinces?
19. Have you used the Ministry’s online platforms or digital services?
20. If yes, how would you rate your experience with the digital services?
21. Which service did you require when you used the Ministry online services?
23. What improvements would you suggest for the digital
services?
24. How satisfied are you with the overall services provided by the Ministry?
25. Would you recommend the department’s services to
others?
26. Do you know any statutory instrument administered by the Ministry?
27. Do you know any parastatal under the Ministry?
28. Which areas do you think need improvement?
29. Any additional comments or suggestions?
Click Submit to finish.