Parsons Employee Experience Evaluation Rubric - Proof of Concept

We are excited to present this POC for Parsons evaluation rubric and would greatly appreciate your valuable feedback. This form is designed to assess our service performance, providing insights that are crucial for continuous improvement. Your input will be instrumental in shaping the effectiveness and efficiency of the PeopleReign virtual agent, ensuring it aligns with your specific needs and Parsons standards.

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Submitter Name *

Interface Used for Testing *

Day/Time Tested *

Response Accuracy:

How accurately did the agent address and resolve your query or issue?

No Accuracy: The response did not relate to the query or issue.

Limited Accuracy: The response had minimal relevance to the query or issue.

Partial Accuracy: The response addressed some elements of the query or issue but missed others.

Mostly Accurate: The response accurately addressed most elements of the query or issue.

High Accuracy: The response was accurate with only minor errors or omissions.

Full Accuracy: The response completely and accurately addressed all elements of the query or issue.

Communication Clarity:

Evaluate the clarity and comprehensiveness of the communication provided by the agent.

Not Clear: The communication was not understandable.

Limited Clarity: The communication had limited clarity, with significant confusion.

Moderate Clarity: The communication was understandable but lacked detail.

Clear: The communication was clear with room for more detail.

Very Clear: The communication was very clear with minimal need for additional detail.

Exceptionally Clear: The communication was perfectly clear and detailed.

Timeliness of Response:

Rate the timeliness of the agent’s response to your inquiry.

Excessive Delay: Response time significantly exceeded expected timeframes.

Long Delay: Response time was longer than usual, causing inconvenience.

Slight Delay: Response time was slightly longer than expected.

Timely Response: The response was timely, with minor delays.

Quick Response: Response time was quicker than expected.

Immediate Response: Response was provided with virtually no delay.

Professionalism and Courtesy:

Assess the level of professionalism and courtesy displayed by the agent during the interaction.

Not Professional: The interaction lacked any signs of professionalism or courtesy.

Low Professionalism: Displayed minimal levels of professionalism and courtesy.

Moderately Professional: Generally professional and courteous with some inconsistencies.

Professional: Consistently professional and courteous.

Highly Professional: Almost always demonstrated high levels of professionalism and courtesy.

Exceptional Professionalism: Unwaveringly professional and courteous in all aspects.

Overall Satisfaction:

Rate your overall satisfaction with the resolution provided and the service experience.

Completely Dissatisfied: No aspect of the service met expectations.

Mostly Dissatisfied: Few aspects of the service met expectations.

Somewhat Satisfied: Some aspects of the service met expectations, while others did not.

Satisfied: Most aspects of the service met expectation

Very Satisfied: Almost all aspects of the service met or exceeded expectations.

Extremely Satisfied: Every aspect of the service exceeded expectations.

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PeopleReign Assessment Survey

PeopleReign Assessment Survey