Commission/shopping charge is non refundable.
Orders will only be processed and delivery slots secured once payment has been made via WhatsApp. No payment means no order or reserved delivery slot.
Payment Verification
Please allow time for payments to be confirmed before expecting order processing updates.
Privacy Notice
Do not post your home address in the WhatsApp group. Kindly send it privately.
Patience Is Appreciated
We kindly ask for your patience during the order and delivery process.
Ordering for Others
To avoid confusion and past delivery complications, please refrain from placing orders on behalf of others in order to combine delivery charges. Instead, invite them to the group so they can place their own orders directly.
Transparent Pricing
We do not add any extra charges to food items. Our company actively price-matches with competitors to offer you the best value.
Availability at Delivery
Please only place an order if you or someone else will be available to receive it upon delivery.
Handling of Items
Customers are responsible for carrying their food items from the delivery vehicle. Please ensure assistance is available for lifting heavy goods if needed.
Same-Day Cooking
Please do not plan to cook your order on the day of delivery, as delivery might be later in the day.
Delivery Timeframe
Deliveries begin at 7:00 p.m. each day, but we strive to accommodate earlier delivery requests or last-minute changes of plans.
Our Commitment
We value transparency and take pride in offering generous quantities that provide excellent value for your money.
Shopping Fee
A 10% shopping fee applies to all orders, calculated from the total cost (excluding delivery).
Order Confirmation
Market runs and availability updates will be posted in the WhatsApp group.
Minimum Order Policy
The minimum order value is £50. Orders below this amount will incur a £5 shopping fee in addition to the delivery cost.
Delivery Only—No Pickups
Due to safety and security concerns, pickup options are no longer available.
Delivery Charges by Area

DN1 & DN2 – £5
DN3 & DN4 (some DN4 areas excluded) – £7
DN5 & DN6 – £10
DN11 & DN7 – £15 (negotiable for Edlington addresses)
Other DN areas, S65, or S64—please send a private message to confirm your delivery fee.

Thank you all for understanding

The next delivery date is Saturday 31th January 2026

Ponmo (Ready-to-use (Big sizes) 1KG)